Client Success Analyst - McKinsey Transformation

Sei unter den ersten Bewerbenden.

McKinsey & Company

Köln

EUR 40.000 - 60.000

Sei unter den ersten Bewerbenden.

Vor 4 Tagen

Jobbeschreibung

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

Who You'll Work With

You will join our Cologne office as part of the Wave team, serving clients across EMEA.

Wave is McKinsey’s distinctive and proprietary cloud-based program management platform to drive change at scale. It is part of the McKinsey Transformation practice. Wave empowers teams to drive performance and ensures superior execution and value delivery. The mix of intuitive technology and McKinsey’s distinctive business advisory enables clients to track the progress and performance of initiatives against business goals, budget, and timeframes, powering transformation delivery and sustained change.

We are looking for team members who are excited about the scale and scope of impact to readily drive organizational change. As a Client Success (Senior) Analyst, you will partner with leadership teams to help shape our strategy and build our holistic approach to client experience. In this role, you will have the opportunity to engage with a wide array of clients across industries, contribute to the further growth of one of the most successful digital asset of McKinsey, and will have access to world class training programs and experts to develop deep transformation expertise and best-in-class business acumen.

Your impact within our firm

The role entails a broad range of responsibilities, primarily focusing on supporting starting and ongoing engagements. This includes collaborating closely with McKinsey’s client development, operations, and advisory teams to ensure the successful delivery of our solutions and managing ongoing long term client activities.

You will contribute to optimizing onboarding processes, training, communications, and user adoption strategies, adapting to changing needs throughout the client lifecycle. Building and maintaining meaningful relationships with a portfolio of clients and internal teams is crucial to demonstrate the value of Wave’s offerings and a key part of the role with expectation to regularly share additional use cases, identify expansion opportunities, and drive product adoption and satisfaction.

This role also involves participating in innovative efforts to broaden client impact and proactively deliver client engagement activities such as workshops, business reviews, and strategic outreach, particularly introducing new capabilities like Wave’s GenAI-enabled Virtual Coach. In coordination with a cross-functional team, you will drive the resolution of issues related to adoption, business operations, and client relationships, acting as a client advocate within the team and the broader firm.

Furthermore, you will deliver thought leadership by staying abreast of client needs, industry trends, and competitor offerings. This involves building and optimizing client delivery and development strategies, contributing ideas, and supporting the implementation of new product development, marketing, and operational enhancements. You will also participate in the contract extension and renewal process, serving as an initial point of contact for all contractual and billing matters.

This position requires a willingness to travel 20% of the time, accommodating the needs of our diverse client base and ensuring the highest level of service and engagement.

Your qualifications and skills

Graduate degree with excellent academic records; proven record of leadership in a work setting and/or through extracurricular activities is a plus
1+ years of account management, client relationship management or pre-sales experience in a consultative product or services environment; prior consulting experience desirable but not required
Experience with SaaS and/or digital products preferred; experience in project management, program management or change management is desirable
Commitment to delivering exceptional results and services
Strong problem solving skills; ability to multi-task whilst keeping attention to detail
Strong entrepreneurial drive and sense of ownership with a keen interest in proactively building McKinsey’s Wave solution
High energy team player; ability to rally support from multiple resources
Relationship management skills; able to manage key stakeholders internally and at clients
Clear oral and written communication skills to present complex value propositions to client senior executives
Fluency in English and German, both written and spoken is a must; other languages are a plus