Client Solutions Manager - Comprehensive Retailers - Hamburg

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct client's and agency's challenges through scalable, best-in-class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble, dynamic, and open to change. You are joining a team of consultants and marketing and self-service platform experts who proactively drive the client's growth strategy, including upsells, renewals, and campaign reactivations.

In this role, you will be working closely with the Brand and Agency Partnerships team to deliver a first-class service to clients. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

1. Aid the team in educating clients and agencies on product solutions and best practices, ultimately helping to grow existing businesses, managing relationships with key Comprehensive Retailer clients and agency partners (media, creative, marketing partners).
2. Analyze campaign performance data to offer clients data-driven business insights and use those insights to improve our advertising offerings, maximize client's revenue, and increase ROI and efficiency.
3. Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
4. Manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time.
5. Kick-off campaigns with clients and manage all timelines, assets, and opportunities for optimization.
6. Serve as a product consultant educating clients and agencies on product solutions and best practices, ultimately growing existing business partnerships.
7. Work and collaborate with a diverse group of internal cross-functional teams, supporting the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
8. Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign.
9. Build scalable processes for our growing Client Solutions Management team.
10. Work with the campaign execution team to ensure ad specifications and rates are accurate and be responsible for the reporting and optimization of campaigns.

Qualifications

Minimum Qualifications

1. Experience managing campaigns across digital platforms and ad tech products.
2. Deep understanding of the digital landscape and a passion for social media.
3. Detail-oriented, with exceptional organizational skills.
4. Previous experience working across multi-markets preferred but not necessary.
5. Excellent verbal and written English & German communication skills.
6. Self-starter, fast learner with a start-up spirit.

Preferred Qualifications

1. Experience working with clients in the Comprehensive Retailer or eCom industry.
2. Background/experience in performance campaigns.
3. Proven success in a highly dynamic, rapidly changing environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe, and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.