Client Service Account Manager - Analyst (all genders)

Great opportunity to join us as a Client Service Account Manager and support our Treasury Services Clients.

As a Client Service Account Manager within our EMEA Payments Client Service team, you will be maintaining and enhancing best-in-class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. Fluent German & English language skills required for this role.

Job Responsibilities

• Develop, maintain and broaden partnerships with Clients
• Understand Clients' business to predict their needs and provide appropriate solutions
• Assist in developing and executing strategic Client plans
• Promote use of self-service tools to reduce the number of Client enquiries
• Analyse payment and associated activities in order to identify efficiencies and cross-sell opportunities
• Record all Client interactions (e.g. calls, meetings, issues, proactive communications)
• Travel is a requirement

Required Qualifications, Capabilities, and Skills

• Excellent German & English verbal and written communication skills
• Ability to work effectively under pressure whilst maintaining a professional manner
• Ability to work effectively as both a team player and independently
• Demonstration of cultural sensitivity and awareness
• Strong organisational skills
• Ability to develop and mobilise internal networks and resources
• Ability to effectively use and manage multiple systems

Preferred Qualifications, Capabilities, and Skills

• Client service and portfolio management experience
• Knowledge and understanding of Treasury Services products, processes and risk policies (nice to have)

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.