Claims Practice Lead, International Financial Lines & Cyber, APAC Europe

Job Description - Claims Practice Lead, International Financial Lines & Cyber, APAC Europe (14001719R1D20241125)

Location:

France / Germany preference, however multi-location considered, in any continental European country where AXA XL has a branch.

DISCOVER your opportunity

In this role, you will be part of the APAC & Europe Claims team to drive technical excellence in respect of IFL & Cyber claims across Europe. You will report to the Head of Technical Claims and Exposure Management, APAC & Europe.

What will your essential responsibilities include?

You will provide guidance for key decisions across large losses and complex claims to the local claims teams, adhere to portfolio review on relevant products, support local teams and focus on technical claims handling, training, client service, business alignment, and continuous improvement.

Key to success is collaboration. You will accordingly work along with key stakeholders being the local claim teams, underwriters, actuaries, legal and other departments so as to deliver optimal client service.

Key responsibilities:

• Provide superior service to clients and brokers and ensure this is adhered to by all colleagues. Continuously identify any areas where this can be improved and share same with colleagues / management;
• Provide oversight and direction related to coverage analysis, investigation, reserve analysis and strategic resolution of large and complex losses across APAC Europe;
• Adhere to the large loss governance in respect of IFL & Cyber claims across APAC Europe, ensure consistency in the execution of same, attend watchlist / roundtable meetings and provide relevant input on strategic resolution / reserving (IBNR or case);
• Champion technical training and development to the local claims teams as well as other interested stakeholders;
• Support underwriting teams with claim trends, identify and share lessons learned, marketing and business alignment as well as attend client meetings;
• Assist the Head of Technical Claims & Exposure Management with reporting and controls in respect of IFL & Cyber claims across APAC Europe;
• Collaborate with other Claims Practice Leaders across the region and globally so as to ensure consistency in the execution of the practice governance;
• Establish a clear line of communication on a regular basis with reserving actuaries;
• Develop a cyber centre of excellence & drive best practice for Cyber in APAC Europe.

We’re looking for someone who has these abilities and skills:

Technical skills:

• Bachelor’s degree and / or relevant experience
• Extensive experience in managing IFL claims
• Technical knowledge of the relevant products
• Fluent in English and another language (preference German / French)

· Influencing / negotiation and critical (out of the box) thinking – ability to assist colleagues in the resolution of their claims, ability to communicate and engage with underwriters / actuaries & other interested stakeholders.

· Listen and communicate efficiently, adapting to audience and channels.

· Management of conflict, lead others to embrace his/her opinion and reach a positive, accepted closure to a conflict.

· Ability to manage change.

· Focus on superior client service.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

Location

DE-DE-Cologne, FR-FR-Paris

Job Field

Claims

Schedule

Full-time

Job Type

Standard

Local Title (France): Claims Practice Lead, International Financial Lines & Cyber, APAC Europe.

Local Class (France): Class 6.