Claims Manager Germany & Austria (m/w/d)

As the Claims Manager Germany & Austria (m/w/d), you will be responsible for leading the claims organization with approximately 80 employees across all lines of insurance in Germany and Austria. As a member of the Senior Management Team in Germany, you will report to the Continental European Claims Director and the Country Manager for Germany & Austria.

Your responsibilities:

• Overall responsibility for the claims department and the granted claims competencies per line of insurance.
• Responsible for ensuring efficient claims processing.
• Responsible for the service quality of all claims handling in accordance with service standards and processes, continuous improvement, and optimization.
• Ensure a service standard that guarantees customers of Chubb a speedy claims settlement, incorporating innovative approaches and new technologies.
• Overall responsibility for controlling, core processes, and key figures, including correct and timely claims reserves, reporting, portfolio analysis, and management.
• Responsible for audit processes and their follow-up.
• Responsibility for delegating claims competencies to third parties.
• Supporting colleagues in Sales and Underwriting to generate business opportunities.
• Actively represent the German claims organization in the Claims Management Team.
• Collaborate with European and Country Management to ensure compliance with local, FSA, and other regulatory requirements.
• Initiate and lead organizational change to deliver tangible benefits regarding efficiency and effectiveness.
• Participate in innovative projects that prepare the claims department for future demands, ensuring robust change management.
• External representation of Chubb Germany regarding claims topics.
• Leading the development of the Claims proposition, supporting collateral, building professional relationships with agreed clients, brokers, and service providers.
• Leading the Claims culture, for the management of employees and teams, including performance management, talent planning (development and succession planning), diversity, equity, and inclusion.

Your profile:

• Completed studies in finance, business administration, law, or related to insurance.
• Several years of leadership experience (at least 10 years) in claims departments within an international company.
• Experience in defining and implementing processes as well as solid experience in managing change processes.
• Long-standing experience in the industrial insurance sector and complex claims processing in a challenging environment, both nationally and internationally.
• Excellent market knowledge and an outstanding network.
• Extensive experience in using workflow systems.
• High level of commitment and resilience.
• Strong leadership, teamwork, and communication skills in leading culture and dealing with employees, subordinate managers.
• Willingness to travel.
• Experience in dealing with international matrix structures and corresponding decision-making processes is advantageous.
• Personally, you convince with innovative thinking and action, confident appearance, and a high service orientation.

Our Chubb Promise:

• Mobile working two days per calendar week & flexible working time models.
• 30 days of vacation as well as additional leave on Christmas, New Year's Eve, and Rose Monday.
• Attractive company pension scheme (employer-funded).
• 10 days of workation in EU countries.
• Company car.
• Equity.
• Job bike.
• Discounted purchase of company shares.
• Extended sick pay for illness and for caring for relatives and sick children.
• Meal subsidies in the form of restaurant vouchers.
• Charity Days & regular events.
• Benefit platform.