Chief of Staff (Executive Business Assistant & Customer Officer)

Chief of Staff (Executive Business Assistant & Customer Officer)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Please note that this position will require frequent on-site presence in SAP Walldorf.

Your next role

The Executive Business Assistant & Customer Officer serves as a strategic advisor and execution partner to the Global Corporate Segment Chief Revenue Officer (CRO), ensuring the successful implementation of key growth initiatives, business excellence, and cross-functional alignment. This role requires a highly strategic, analytical, and execution-focused leader who can drive critical projects, enhance decision-making, and streamline matrix engagements internally and externally for global corporate segment business outcomes.

What you'll do:

1. Strategy & Alignment – Support and align business strategy, ensuring alignment between various matrix organizations to maximize impact.
2. Organizational Scaling – Support or lead the hypergrowth business initiatives for scale globally while maintaining simplicity and agility.
3. Cross-Functional Leadership – Partner with executive leadership to orchestrate priorities, manage key initiatives, and break down silos.
4. Decision Enablement – Drive strategic analysis and synthesize insights to accelerate informed decision-making across the organization.
5. Execution & Accountability – Lead key initiatives that require multi-team collaboration, ensuring focus and follow-through on critical business objectives.
6. Leadership & Influence – Lead and mentor a small, high-impact team while fostering a high-performance culture.
7. Management readiness & relevance - Maximize the relevance of the Corporate Segment contribution to SAP’s strategic goals and objectives through efficient and professional project management support and stakeholder influence.

Key Responsibilities

1. Strategic Planning & Execution
   • Partner with the CRO to define, track, and execute key business priorities aligned with revenue growth and corporate objectives.
   • Support the development of long-term strategic plans, ensuring alignment across leadership teams.
   • Drive the implementation of business transformation initiatives to enhance operational efficiencies and revenue outcomes.
2. CRO Office Leadership & Governance
   • Create and optimize business area performance management, engagement models and governance frameworks.
   • Ensure data-driven decision-making by monitoring key performance indicators (KPIs) and business metrics.
   • Drive standardization and best practices across global teams for revenue predictability and profitability.
3. Executive Communications & Stakeholder Engagement
   • Act as a trusted advisor and liaison between the CRO, senior leadership, and key stakeholders across the organization.
   • Prepare high-impact executive reports, presentations, and briefings for leadership meetings and board discussions.
   • Support leadership alignment and work with the CRO’s communication team for aligned narratives across cross-functional teams.
4. Cross-Functional Coordination & Business engagements
   • Partner with global teams in sales, finance, operations, and strategy to ensure seamless execution of initiatives.
   • Identify and mitigate bottlenecks, ensuring efficient partnership with corporate revenue operations.
   • Foster a culture of collaboration, transparency, and accountability within the team.
5. Special Projects & Business Acceleration Initiatives
   • Lead high-impact strategic projects and initiatives as assigned by the CRO.
   • Provide insights and recommendations to accelerate revenue growth and market expansion.
   • Drive transformation initiatives that enhance scalability, profitability, and operational effectiveness.
6. Leadership & Culture Development
   • Represent the CROs office in select meetings and business forums.
   • Champion a culture of execution excellence, innovation, and high performance.
   • Mentor and support teams in driving key priorities and leadership initiatives.

Who You Are

Required Experience:

1. 6+ years of experience in strategy, business development, or leadership roles, preferably in a global technology or enterprise software company.
2. Proven track record in executive leadership support, business planning, and cross-functional project management.
3. Strong understanding of go-to-market (GTM) strategies, corporate sales, and channel models.
4. Experience leading and executing large-scale business transformation initiatives.

Skills:
• Strategic Thinker & Problem-Solver – Ability to navigate complex business challenges with a structured, data-driven approach.
• Executive Communication – Exceptional ability to synthesize information, craft compelling narratives, and engage C-level executives.
• Cross-Functional Leadership – Ability to work effectively across sales, finance, marketing, operations, and corporate strategy teams.
• Project & Program Management – Expertise in driving high-impact, large-scale initiatives with measurable business outcomes.
• Data-Driven Decision Making – Strong analytical skills and ability to interpret business metrics, financial data, and forecasting models.
• Change Management – Comfortable operating in a fast-paced, evolving environment, driving transformation and scaling processes.

Education:
• MBA or equivalent degree in Business Administration, Strategy, Finance, or a related field preferred.
• Additional certifications in Leadership, Business Strategy, or Technology are a plus.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.