Chief Commercial Officer

ChurchDesk is seeking a Chief Commercial Officer (CCO) to lead our growth and scaling trajectory. This role is to become a pivotal part of our strategic direction, with a clear mandate to scale our current ARR to $20m and beyond.

Why this is exciting

The church is going through a radical shift to compete for mindshare and engagement from the audience, meet the audience through new channels, build a strong business including donations and payments, while at the same time in need of optimizing processes for financial efficiencies and compliance requirements. This shift also involves increased centralization and focus on economies of scale.

ChurchDesk is positioned as the modern vertical SaaS player serving churches across Europe, and capturing the opportunity of the shift in the market. This is an enterprise type sales and customer engagement model, supported by an SMB business where applicable. Customers are taking decisions based on trust, vertical insights, customer focus and long-term loyalty.

This is a senior leadership position, working in sync with other functional leaders in Tech, Product, Finance, Business Development and acting as the right hand profile for the Founder and CEO, as well as close cooperation with the board.

Responsibilities

• Take full ownership of ChurchDesk’s commercial strategy and lead sales, customer success, marketing and operations.
• Drive ChurchDesk's strategic sales initiatives, focusing on expansion in existing markets and significant ARR growth.
• Act as a key strategic leader, working closely with the full executive team to align sales strategies with product strategies and the broader business goals.
• Cultivate a dynamic, results-oriented culture within the sales new business and customer success team, aligning with ChurchDesk’s values and strategic vision.
• Lead and mentor the Berlin-based team and grow and recruit local middle-management capabilities.
  
  

• Respect across all levels: have respect for colleagues at all levels of the organization. It's essential that this individual recognizes and values the contributions of each team member, irrespective of their position in the hierarchy.
• Inclusive leadership style: Inclusive leadership style, fostering an environment where every voice is heard and valued. They should be approachable and open, creating a space where employees feel comfortable sharing ideas and feedback.
• Accept that the value of experience lies not in replicating a strategy that worked in another company in the past, but finding the right way for ChurchDesk and for the future.
  
  

• Enterprise Sales track record: Driving and coaching teams selling SaaS solutions in the €100K - €1M ACV range into non-profit organizations with complex decision structures and multiple stakeholders
• Proven Scaling Expertise: Must have successfully been leading and executing commercial and organizational scaling of an enterprise B2B SaaS company to at least $10m or beyond.
• Strategic Leadership and Execution: Capable of leading ChurchDesk's sales, customer success and operations with a focus on commercial strategy, expanding market share and growing customer life cycle value into sustainable revenue growth.
• Complementary to existing leadership team: The person is given a seat at the C-level table from the start, with direct access to the board of directors, requiring a great and complementary fit with the Founder and CEO as well as the senior leadership team.
  
  

• Growth Leadership: Lead ChurchDesk's sales operations, focusing on expanding the customer business (new business and expansion) in existing markets, DACH in particular, and growing business in new markets as they mature.
• Strategic Vision for Scale: Develop and execute a robust strategy to scale ARR to $20m+, aligning with ChurchDesk's growth objectives and market dynamics.
• Building High-Performance Teams: Mentor, develop, recruit and scale sales teams and middle managers to achieve ambitious targets, fostering a culture of success and innovation - always with a strong focus on customer satisfaction.