Change Management Lead - Fit for Future (F4F) (m / f / d)

The future looks like you

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.

At C&A we are driven by our values and we believe that affordable and high-quality fashion is not contradictory to caring for people & the planet, we are always forward thinking and acting to develop our business and innovate the industry.

We are seeking an experienced, data-driven, and highly customer-focused Change Management leader to form and head up the Change Management team for our Fit for Future (F4F) Program.

The mission of the F4F program is to modernize C&A’s processes and technology to enable truly European omni-channel ways of working. Our vision is that C&A will have a more efficient, resilient, and data-driven omni-channel business that allows C&A to scale and offer great availability of products and value for money to customers.

The Change Management Lead is responsible for developing and implementing strategies to successfully guide the organization through the F4F transformation. Managing a small team of training and testing coordinators, the role will work cross-functionally to ensure smooth and successful implementation of the transformation in scope, while minimizing resistance and maximizing engagement. The Change Management Lead will play an instrumental part in the largest digital transformation in the history of C&A!

Your responsibilities

• Attract, recruit, manage, and develop a high-performing team of training, change, and testing coordinators.
• Design a comprehensive change management plan that aligns with the overall goals of the program. Lead the execution of the change management strategy.
• Foster a positive culture towards the transformation. Build a network of champions across the organization to help advocate and support the transformation. Collaborate with executive leaders to ensure alignment with business objectives and engagement.
• Map out key F4F stakeholders and understand their needs and concerns. Evaluate how the proposed changes will affect people, processes, and systems across the organization.
• Conduct evaluations and report on organization/program readiness. Identify potential risks and develop strategies to mitigate them. Provide regular updates on the status of initiatives. Ensure clear, consistent, and transparent communication.
• Develop and ensure execution of training initiatives. Ensure resources like guides and FAQs are available to prepare employees for the changes. Provide coaching and support to leaders and employees to facilitate successful adoption of changes.
• Ensure that the new ways of working become ingrained in the organization’s culture.

What you bring

• Excellent communication (verbal & written) and active listening skills.
• Excellent stakeholder management skills.
• Confident in influencing and building relationships and trust at all levels of the organization.
• High level of emotional intelligence and resilience. Ability to navigate and resolve conflicts.
• Strategic thinking and problem-solving abilities.
• Strong project management skills.
• Experience in creating and facilitating effective training programs.
• Ability to work effectively in a fast-paced, dynamic environment.
• Bachelor’s degree in Business Administration, Organizational Development, or a related field. A Master’s degree is preferred.
• Minimum of 7-10 years of experience in Change Management, with at least 3 years in a leadership role.
• Proven track record of successfully managing large-scale change initiatives.
• Deep understanding of Change Management principles, methodologies, and tools.
• Certification in Change Management (e.g., Prosci, CCMP).
• Proficiency in Microsoft Office Suite and change management software.

What we offer

This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:

• Countless learning and development opportunities via our C&A academy.
• Access to a Partner Discount Scheme.
• An employee discount of 20% in C&A stores.
• 30 days' vacation plus an additional 3 days off.
• Corporate pension scheme.
• Mental health and wellness program.
• An exciting job in an international and inspirational working environment.
• A positive working atmosphere and a talented team with an open feedback culture.