Campus Internship 2024 – 2025 - Technical Expertise & Support Software Subject Matter Expert

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About You and this Role

We are looking for you, an ambitious Bachelor's student, to support our Technical Expertise & Support department by doing an internship project for our location in Schkopau, Germany, where you'll play a crucial role.

TES Software Subject Matter Experts (SME) typically work for Dow as members of the TES (Technical Expertise & Support) department. They collaborate with other TES personnel to uphold company operations by installing, repairing and maintaining TES dedicated computer software or hardware for employees. Their job is to use their knowledge of these software to assist TES employees so they can complete their job duties effectively. A good TES Software SME has an investigative mindset that motivates them to identify problems with computer systems, perform tests and find the cause of system errors. They value continued education, and they always look for opportunities to enhance their knowledge of computer hardware and software. They also have excellent verbal communication and active listening that allows them to engage with internal stakeholders and help them troubleshoot problems with hardware or software programs, such as SAP, pd+, Turnaround Tool, etc. Further, a good TES Software SME enjoys teamwork and works well with other colleagues to complete tasks in a productive manner.

Responsibilities

• TES software SME must interpret problems and determine the best way to resolve it, which requires the use of critical thinking. Troubleshooting of recurring problems that require additional expertise when it comes to TES dedicated software.
• TES software SME work closely with the customers on site/ within TES. Patience is necessary for this field. Patience will benefit in understanding the problem and working toward a solution.
• Communicating with stakeholders, supervisors and staff helps everyone to understand the problem and potential solutions. Clearly stating the situation, following through with emails and phone calls and sharing resolutions will make the process flow smoothly.
• Knowledge of IT best practices, policies, and regulations
• Good understanding of programming, computer science and digital security
• A clear understanding of client/server technology and network architecture
• Good communication, including writing, speaking and active listening
• Great project management skills, including organization, planning, time management and prioritization

Qualification

• You are currently studying bachelor’s degree or specific certification in the field of expertise.
• It is important to stay on top of current trends and technology as updates are released regularly for software, hardware and computer components.
• A focus on computer information systems, information technology or computer science should qualify the candidate.
• You can support us 10 to 20 hours / week, by arrangement, and we offer flexible working hours
• You speak fluent German and good English

Additional Note

• You can start between March and July 2025 for a period of 4 to 6 months (exact timing to be discussed).

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.