Cadillac City Lead - Frankfurt

This position provides a unique opportunity to get in at the ground floor of a team that works in a startup-like environment while enjoying the full resources and backing of General Motors.The Experience Center Leader is tasked with the various operational aspects of the Experience Center including product, and service displays, IT and digital tools, merchandise and all customer touch points. The successful candidate will act as a brand ambassador and role modelling GM behaviours, embedding this into the work environment and team. They will have a constant focus on the Brand to continually drive engagement, knowledge and passion across the team.

What will you do?

• Develop and maintain a customer focused yet commercial mindset for the entire team and actively develop opportunities to drive footfall, generate leads, raise brand awareness, sell products and services, and increase overall performance.
• Build, lead, train, and coach a team to deliver the highest quality customer experience.
• Setup, streamline, and manage store operation processes including those related to interactions with GME and third-party vendors.
• Build communities by identifying local collaboration opportunities with clubs / artist / businesses etc. in the community and develop these leads into traffic driving events at the Experience Center.
• Be the main point of contact between the Excellence Center and the European HQ, translating pan-European initiatives into the local market. As GM’s eyes and ears on the ground you will be providing customer and market insights to the head office CX and product teams to ensure the sales model continually evolves in line with customer expectations to deliver results in line with strategic plans and key performance indicators (KPIs) year on year.

Who are you?

• A go-getter with proven experience in making things happen either as an entrepreneur or as a practitioner in a customer centric environment (UX/CX know how a distinct advantage).
• A people leader with experience in building, leading, and developing teams.
• Have business savviness incl. track record of achieving financial and performance targets and experience in evangelizing for brands.
• Experienced community builder and/or maker/shaker.
• Experience in streamlining and managing operations and processes for setting up and running physical locations.
• Passionate about sustainability, particularly for sustainable mobility.

Essential:

• 6+ years’ experience managing in a customer orientated environment
• Strong passion for sustainable mobility
• A strong background in the operational management of a large luxury retail, automotive, or similar environment
• Fluent in German and English languages