Business System Analyst (m/f/d) – Order to Cash (SAP Commerce Cloud, ERP, WMS)

Job Description

Process Analysis & Optimization

• Analyse and document the current Order to Cash (O2C) processes, identify inefficiencies, and propose process improvements.
• Collaborate with business stakeholders to ensure process enhancements align with business objectives.

System Integration & Support

• Act as the liaison between the SAP Commerce Cloud-based web shop, multiple ERPs, and WMS, ensuring smooth integration and data flow.
• Provide functional support and troubleshooting for O2C-related system issues.
• Support the transformational initiatives across the multiple projects.

Requirement Gathering & Documentation

• Collaborate with cross-functional teams (Sales, customer care, Finance, Logistics, IT) to gather business requirements for system configurations and enhancements.
• Translate business requirements into functional specifications and ensure proper documentation.

Project Management & Implementation

• Support system implementation projects, upgrades, and new integrations related to the O2C process.
• Coordinate with external vendors and internal teams to deliver projects on time and within budget.

Testing & Training

• Develop and execute test cases for system changes and enhancements.
• Train end-users on new functionalities and provide ongoing support.

Data Analysis & Reporting

• Monitor and analyse key performance metrics in the O2C cycle, including order accuracy, fulfilment times, and billing efficiency.
• Develop and maintain dashboards and reports to provide actionable insights to stakeholders.

Qualifications
Key Skills & Competencies:

• Strong understanding of Order to Cash (O2C) processes, including order management, invoicing, payment processing, and fulfilment.
• Proficiency with Enterprise scale systems like SAP S/4, SAGE, Business central etc.
• Experience with dealing processes and system integrations using APIs, middleware, or custom connectors.
• Analytical and problem-solving skills, with the ability to troubleshoot and resolve system or process-related issues.
• Strong communication skills to collaborate with technical and non-technical stakeholders.
• Project management experience, with the ability to manage multiple priorities in a fast-paced environment.

Qualifications:

• Bachelor’s degree in information systems, Business Administration, or a related field.
• 3+ years of experience as a Business Analyst or Systems Analyst in an e-commerce, distribution or logistics environment, Big Plus.
• Hands-on experience with O2C processes within Enterprise scale ERPs in combination of Pricing software use and Web shop.
• Familiarity of SQL, data analysis tools, or basic programming is a plus.
• Familiarity with Agile/Scrum methodologies is an advantage.

Work Environment:

• Hybrid working environment with collaboration across teams in IT, Sales, E-Commerce, logistics, and business operations.
• Opportunity to work on exciting IT/Business projects in a growing organization.

Additional Information
In addition to a secure job in an internationally successful, fast-growing and family-friendly group of companies, you can also expect:

• Attractive remuneration package including Christmas and vacation pay
• 30 days vacation
• Hybrid working model with flexible working hours and flexitime account in a 40-hour week
• Company pension scheme
• Canteen with subsidized lunch
• Team member appreciation
• Individual training and development opportunities
• Casual dress code
• Regular employee events
• Employees recruit employees-bonus
• Corporate benefits
• Job ticket
• Free employee parking spaces
• All the traditional benefits like health insurance, paid time away while you re-energize – don’t worry, we’ve got you covered

REPA welcomes diversity and is an equal opportunities employer. All qualified applicants are considered regardless of race, religion, skin color, national origin, gender, age, sexual orientation, gender identity or disability.

Do you have questions? We will be happy to answer them! Please send an e-mail to Nadine: [email protected].

Have we piqued your interest? Then apply today! We look forward to receiving your online application.