Business Solution Designer (m / f / d) - Customer Service Road

Would you like to work in a fast-paced, highly dynamic and varied environment? Challenging subject areas and individual creative freedom are exactly what you are looking for? Are you passionate about introducing digital products and enjoy working in cross-functional teams? Then you've come to the right place, because we are passionate about promoting forward-looking innovations! Become a part of BISS - Business & IS Solutions, the internal process and project organization for the Road & Rail product at Hellmann. We combine a high understanding of technology with innovation and logistics know-how.

Our team supports Hellmann's entire land transport organization in the joint digital transformation.

For our Customer Service product, we are looking for a Customer Solution Designer (m / f / d) who will play a key role in the selection and implementation of a new customer service solution and drive it forward. Furthermore, he/she ensures the sustainable introduction in the organization and also continuously develops it further.

There is the possibility to carry out a large part of the work from the home office. Occasional presence at the Osnabrück site may be required.

Your responsibilities :

• You align the team and stakeholders with a product vision, prioritize features for the product and always work with the team for the best solution.
• You enjoy leading an experienced cross-functional team with a steady hand and a lot of mutual trust.
• You act in an interface function with the business units as well as with internal developer teams and external providers.
• You develop product visions and create roadmaps.
• You prioritize requirements from all areas of the company, determine user requirements and continuously weigh them against each other.
• You and your team make well-founded decisions based on data wherever possible.
• You act strategically and in line with requirements as a project and stakeholder manager and at the same time support your team in finding efficient and fast solutions.
• You play an active role in shaping the digital future in one of the world's most important industries.

Your profile :

• You have sufficient professional experience as a Customer Solution Designer or Product Owner for Customer Service applications.
• You stand for change and know how to communicate it sustainably in the business units.
• You have a basic understanding of logistics processes and are familiar with customer service activities - the customer is always at the forefront of your mind.
• You have a passion for logistics and ideally already have some experience in the industry.
• You have strong social skills in dealing with people and communicate empathetically and at eye level.
• You have a high degree of initiative and reliability and are not afraid to question old ways of thinking and patterns and to rethink them, especially digitally.
• You are experienced in the introduction of new systems, ideally in the area of customer service solutions.
• You understand how to quickly grasp logistical processes and interrelationships and derive possible digital solutions from them.

Diversity and equal opportunities are firmly anchored principles of our company philosophy. Applicants with severe disabilities will be given preferential consideration if equally qualified.

Your top benefits :

• Hellmann Spirit: "You" culture throughout the company, regular team and company events, birthday lottery ticket from Deutsche Fernsehlotterie.
• Work-life integration: Flexible working hours and mobile working.
• Additional financial benefits: Company pension scheme and capital-forming benefits, Up to €1, net bonus for recommending new colleagues, Discounts and offers for travel, leisure and culture.
• Health & well-being: Company fitness via Hansefit, mobile massage during working hours, mental health and health coaching, Daily changing and varied dishes in our canteen.
• Family: Support with childcare, days off to care for relatives and for special events.
• Professional & personal development: Newcomer Days, further education and training opportunities through our Academy, digital learning platform (LearningHub), time for research & development, licenses for Udemy.
• Mobility: subsidy for the Deutschlandticket, mobility allowance, free parking spaces, free use of e-charging stations.