Business Operations Manager

REMOTE - Germany

Founded in 2022, CHAPTR is a tech innovation startup backed by the Holtzbrinck Publishing Group aspiring to redefine the future of work. Co-founded and led by Philipp Nastaly (CEO), Darryll Colthrust (CTO), and Andreas Ländle (CPO), our team consists of 30+ world-class experts committed to pioneering advancements in technology. Operating internationally, based in Germany, CHAPTR’s mission is to build AI solutions to redefine work & innovation across various industries. A dynamic startup fueled by our passion for technology.

We are seeking an experienced and dynamic Business Operations Manager to join our growing team. In this pivotal role, you will be responsible for managing and optimizing our business operations to ensure smooth and efficient functioning across all corporate functions. You will play a crucial role in financial management, legal support, process design, and organizational health. Additionally, you will be the primary liaison with our investor and lead the selection of vendors for various tools essential to our business operations. The ideal candidate is a proactive problem solver with a deep understanding of operational best practices, a passion for driving continuous improvement in a fast-paced environment, and someone who shares our excitement for generative AI and technology.

You will work directly with our CEO and the other two founders. Additionally, your opportunity for personal growth is guaranteed - not just by gaining firsthand startup experience, building your network within and beyond a leading global publishing house, and deepening your knowledge in a fast-evolving environment of AI, technology, and B2B software.

• Financial Management:
  • Oversee cash flow management and manage creditor and debtor relationships
  • Prepare financial reports and forecasts
• Legal Support:
  • Coordinate and support the legal department in drafting and reviewing contracts
  • Support the company in maintaining GDPR compliance, safeguarding data privacy and security
• Process Design and Implementation:
  • Design and implement efficient processes and procedures to enhance operational efficiency
  • Lead the development and maintenance of the company's OKR process
  • Support & facilitate our CHAPTR recruiting process (from posting our JD to onboarding)
• Relationship Management:
  • Serve as the main point of contact for our corporate functions in our parent company, ensuring strong communication and alignment on several initiatives
  • Manage ongoing relationships with key stakeholders within the parent organization
• Vendor Management:
  • Lead the selection process for key tools and vendors, such as payment providers, CRM systems, sales tools, and more
  • Evaluate vendor proposals, negotiate contracts, and ensure the selected tools align with the company’s operational needs
• Special projects:
  • Occasionally lead or support special projects guided by the CEO office relating to a wide range of topics such as strategy, investor relation management, go-to-market, innovation initiatives, and market intelligence/research

• Very good spoken and written communication skills in German and English.
• 2-5 years of experience in the field of business operations in a dynamic environment, either within a high-growth environment in the tech or AI industry, consulting, accounting, or similar.
• Bachelor's degree in business, finance, accounting, or a similar relevant field.
• Strong financial acumen, with experience in invoicing and financial reporting.
• Demonstrated ability to design and implement effective operational processes and procedures.
• Excellent relationship management skills, with experience liaising between multiple stakeholders.
• Strong problem-solving skills, with a proactive approach to identifying and addressing operational challenges and high attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• A high degree of organizational and time-management skills, with the ability to manage multiple priorities simultaneously in an ambiguous environment.
• A proactive “can-do” attitude and willingness to take on responsibility.

A highly innovative core AI startup offering:

• Highly competitive salary
• Work at the forefront of technology with a Rockstar team (Ex-Google, Ex-Oliver Wyman, Ex-AWS, or Ex-Bain)
• Great career development opportunities, incl. learning and development budget
• Great team of entrepreneurs - with a fun and inclusive culture.
• 100% fully-remote (Germany)
• Great work-life balance (#familyfirst)