Business Consultant

About Toshiba Global Commerce Solutions, Inc:
Toshiba Global Commerce Solutions, Inc. is globally recognised as the market share leader in retail store technology. From Point-of-Sale systems to cross-channeling solutions and peripherals, we provide a total solution of end-to-end technology products for the Retail market with one common goal and mission: to create added value for our customers.

As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. Not only do we develop and deliver our retail solutions, but our specialist workforce can install, maintain and surround them with customer-oriented consulting services. Together, we're passionate about retail transformation and solving the problems that retailers face every day to help them create more engaging shopping experiences through innovative commerce technology and services.

JOB TITLE: Business Consultant

DEPARTMENT: Professional Services – Pre Sales

REPORTS TO: Director Professional Services, DACH

OFFICE LOCATION: Neuss, North-Rhine Westphalia, Germany

TRAVEL REQUIREMENTS: A willingness to travel to the Toshiba and regional customer sites is required (customer-facing role).

SCOPE:
As a member of our Professional Services Pre-Sales Team, you will support us in functional areas related to customer, supplier, and partner management within our company. You will work closely with the sales team to convert opportunities into wins, while collaborating with the product specialist, delivery, and support teams to transform proof-of-concepts and pilot projects into rollout projects. Interpersonal skills are essential for success in this role.

KEY ACTIVITIES AND RESPONSABILITIES:

• Act as a bridge between the customer and the delivery department to ensure high-quality results.
• Effortlessly and comfortably conduct presentations or workshops related to customer activities.
• Be capable of communicating with all levels of the customer base, from senior management to branch managers/operators and IT teams.
• Document customer requirements, create concept papers, and generate requirement documents for the delivery teams.
• Engage with delivery teams and represent the customer internally to ensure that the customer’s needs and requirements are fully addressed.
• Focus on both functional and non-functional aspects of the system and leverage extensive retail and technology experience to enhance customer satisfaction.
• Assist other team members with your expertise in responding to RFIs (Request for Information) / RFPs (Request for Proposal).
• Support the Helpdesk team in handling complex support cases based on customer needs at various project stages.
• Train customers, partners, delivery, and support teams on various solution offerings.

WHO WE ARE LOOKING FOR [SKILLS AND QUALITIES REQUIRED]:

1. Proven experience in management consulting and customer-oriented tasks such as requirements gathering, analysis, documentation, and refinement.
2. Strong analytical and problem-solving skills.
3. Experience with POS and ERP systems.
4. Experience in conducting presentations, demos, proof of concept (POCs), and pilots through continuous engagement with customers and delivery teams.
5. Experience working with international customers and delivery teams.
6. Continuous willingness to learn and adapt to new tools and technologies used by various solution providers.
7. A positive attitude and high motivation to overcome internal and external challenges and obstacles to successfully convert potential opportunities into wins.
8. A background/education in Information Technology to work seamlessly with product specialists and solution providers.
9. Good English language skills (oral, written, listening and reading) for working with international solution providers.
10. Good German language skills for working with customers, partners, and delivery/support teams.
11. Ideally, prior experience with cloud technologies.

EEO:
Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.

Diversity, Equity & Inclusion:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).

With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.