Business Analyst - Fulfillment Performance & Projects (all genders)

Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

Job Description

Our Fulfillment Centers (FC) are an integral part of zooplus' distribution network to supply our customers across Europe quickly and in line with our quality standards. Managing the performance of our FCs and maintaining a solid relationship with our Logistics Service Providers (LSP) are the most important tasks in our daily business. A proactive controlling of all key performance indicators within our production sites enables us to achieve our desired production plans in a cost-efficient manner and helps us to react quickly once blockers or unforeseen issues arise.

In this role, the Business Analyst Fulfillment Performance & Projects provides the strategic data baseline for all fulfillment-related projects surrounding FC launches & closures, warehouse adjustment & automation initiatives, or similar projects. This includes providing insights on target markets and order intake patterns, as well as SKU categorizations and velocity analysis with the ambition to effectively supply all projects with a sufficient and high-quality data & analysis foundation.

Furthermore, the Business Analyst Fulfillment Performance & Projects supports the management of established FCs by analyzing the allocation of SKUs to different sorts of picking locations, parcel production flow, and the fill rate of storage locations. This role ensures the optimization of throughput capacity of different warehouse processes, a healthy & efficient utilization of warehouse equipment, and identifies overall constraints, bottlenecks, and improvement opportunities.

Contributing with meaningful insights for contract negotiations on fulfillment KPIs, as well as their maintenance and the development of new KPIs, rounds off the responsibilities of the Business Analyst Fulfillment Performance & Projects. The role drives standards and ensures that current manual tasks are being transformed into system-supported tasks. Gaining quick insights about the business's needs, working independently, and acting always service-oriented are essential for fulfilling this role to help us lift our fulfillment network to the next level.

Your Tasks:

• Support the team via classical data analysis using SQL, Python, MS Access, MS Excel & Tableau
• Conduct ad-hoc analysis requests and deep dives
• Drive data analysis for management & optimization of established fulfillment centers
• Drive data transparency with LSPs - creating operational insights
• Manage projects related to data provision and data analysis
• Support contractual KPI maintenance & development
• Drive development and introduction of new KPIs
• Enrich various fulfillment projects with a strategic data baseline
• Drive the fulfillment performance controlling & reporting towards the management board

Qualifications

• Finished Bachelor degree in the field of economics or engineering with logistics/SCM specialization, data science, or comparable education
• Minimum 2 years of sound working experience in a comparable position in data analysis/business analysis
• Work independently and autonomously
• Experience in leading medium complex to complex role-related projects
• Comprehensive knowledge of MS Access, SQL, Python, and Prompting
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
• Strong data analysis skills, ability to produce, interpret and draw conclusions from data
• Experience using data and metrics to determine and drive improvements
• Good communication skills
• Hands-on mentality
• Excellent in English and German language spoken & written
• Willing to travel

Additional Information
With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits:

• 20% discount in our zooplus shop
• Internal and external training
• Team events
• 28 vacation days and days off on 24th and 31st of December
• Corporate rates at a local gym chain (Body & Soul)
• Company mobile phone for work and personal use

Want to know more? Learn more about life at zooplus on LinkedIn, Instagram, TikTok, and YouTube.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.