Audit Assistant, Customer Service Operations

Audit Assistant, Customer Service Operations

Job Title: Audit Assistant, Customer Service Operations

Job Description:

The Role: An Audit Assistant in Customer Service Operations is responsible for assisting the Director of Customer Service Operations and auditors in reviewing order entries, ensuring compliance, and identifying discrepancies. The Audit Assistant is responsible for collecting and organizing order processing data and preparing reports and statements.

In this role, you will demonstrate a willingness to conduct fieldwork, review customer purchasing documents and Entegris customer-facing documents, test controls, and prepare reports. You will perform audit tasks in accordance with our SOX control requirements.

1. Run reports in Entegris ERP (SAP) using predefined parameters and export to Excel.
2. Use MS Excel functions to analyze data and randomly select records for testing.
3. Collect customer purchase documentation from SAP and/or regional customer service teams.
4. Compare customer purchase documents to Entegris customer-facing documents.
5. Report discrepancies & document findings in MS Excel spreadsheets.
6. Perform any other audit tasks as defined by the auditors and assigned to you by the Director of Customer Service Operations.

Traits we believe make a strong candidate:

• You are drawn to helping people and repetition.
• You have a strong ability to follow procedures, are an enthusiastic team player, and have excellent written and verbal skills.
• Comfortable with MS Suite applications (SharePoint, Excel, Word, Outlook).
• Ability to run reports from SAP and export data to Excel.
• Knowledge of Excel functions for organizing, summarizing and analyzing data.
• Ability to communicate effectively with others in English (written and verbal).
• Excellent organizational skills to coordinate task completion in a timely and effective manner.
• Detail oriented.
• Ability to present results in an easy-to-understand manner.
• Experience with SAP is a plus, training will be provided during onboarding.

Your success will be measured by:

• Providing meaningful support to the Global Customer Service by being thorough and detail oriented.
• Exhibiting accountability in all work.
• Gaining credibility and trust by meeting and owning commitments.