Department: Sales Work Location: Grade: M1/M2 Travel Required: Yes Reporting to: Regional Manager (RM) Reported by: Sales Officer / Sales Representative (SO / SR) Functional: Regional Sales Manager (RSM) Educational Qualification: Graduate (MBA Preferred) Experience: 5-10 years of experience in Sales with exposure to Retail Sales and Distribution management in Footwear, FMCG or FMCD industry.
Purpose of the Position (Job Summary): To achieve the sales target in the assigned territory by selling existing and new products & developing the territory with sustained growth.
Key Roles and Responsibilities
Financial
Sales planning: Translating the annual sales plan into quarterly, monthly, weekly and daily operational plans and developing sales targets (volume and value) for each sub-category of products for distributors in his area (to be done in consultation with the Regional Sales Manager).
Distributor management: Managing distributors to ensure primary sales plan is achieved as per defined category wise sales plan.
Collections: Ensure timely clearance of outstanding payments from distributors.
Customer Orientation
Product launches: Positioning new product line/brand/SKU in the assigned sales zone/markets by direct interaction with key retailers and through SOs.
Product feedback: Collecting and synthesizing feedback on Relaxo's product portfolio in the context of competitor products and providing appropriate recommendations.
Distributor appointment: Scouting and appointing new distributors as per defined norms.
Distributor onboarding: Ensuring distributor gets all relevant post appointment support.
Complaints management: Resolving complaints of channel partners including issues related to returns.
People Orientation
Effective leadership: Defining daily tasks (Target, Focus / NPD article, Scheme Comm. Etc.) for each Sales Officer.
Mentorship and supervision: Mentoring, coaching and supervising company SOs.
Evaluation: Evaluating SO performance and creating customized action plan for each SO.
Internal Business Process
Outlet mapping: Leveraging the SO to build and periodically refresh the universe of footwear outlets in the assigned territories.
Retailer engagement: Conducting Retailer visits to observe and improve product visibility, availability of NPD/focus articles, brand investments and merchandising.
Orders and credit management: Receiving distributor orders, checking credit limit and ensuring order details are shared with billing team.
Competitive analysis: Analyzing competitor initiatives and preparing action plans to counter competition.
MIS reports: Preparing MIS reports for target vs actual sales and other objectives.
Competencies
Technical/Functional
Behavioral
Business Acumen
Selling skills
Market Knowledge
Analytical skills
Customer Focus
Collaboration
Adaptability
Result Orientation
Negotiation skills
Key Result Areas
Sales Volume/Value Achievement
% Revenue Contribution from NPDs
Rs. Cr business from new Distr-Div. vs. target
PJP adherence
Average outstanding at end of each month as % of month’s sales
Improve Adherence to Key Sales Processes.
Coaching and mentoring provided to SOs
Competitor Analysis
Customer Service improvement
Key Stakeholder Management
Internal
External
RSM
Marketing Team
Corporate Communication & NPD Team
Production Planning & Logistics Team
Distribution and Sales Support Team
Distributors
Retailers
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