Account Manager (m/f/d)

Bosch Group

Berlin

Remote

EUR 40.000 - 60.000

Jobbeschreibung

This is a full-time position based in Berlin. We are a remote-first organization and support mobile and flexible working.

ResearchGate is the professional network for scientists and researchers.

From rising sea levels to rising inequality, mass migration to mass extinction, the problems facing our world are immense. Still, we’re optimistic about the power of millions of scientists working in unity to overcome any challenge. We provide scientists with the help and support they need by connecting them to the world’s most active scientific community.

We've built a platform that gives the world's scientists the tools and services they need to connect, collaborate, and advance their research. Over 25 million members from 193 countries use ResearchGate to share, discover, and discuss research.

Objective of the Role

As an Account Manager in our Marketing Solutions team, you will serve as the single point of contact for clients. Your focus will be on delivering outstanding service for existing accounts, managing campaign-related client communications, building trust with clients, and expanding relationships. You will play a pivotal role in facilitating successful campaigns and ensuring client satisfaction.

In this role, you will proactively manage campaigns and client relationships, ensuring all deliverables align with proposed timelines. You will also analyze performance data, present actionable insights, and act as the key interface between internal and external stakeholders.

Responsibilities:

Client Relationship Management: Build trust with clients, understand their objectives and challenges, and expand relationships to ensure long-term partnerships.
Campaign Management: Proactively manage campaigns to exceed client expectations, ensuring all deliverables are met on time and aligned with agreed goals.
Collaboration: Work across teams to achieve optimal campaign outcomes and address all client needs.
Performance Analysis: Create and analyze account performance reports, providing actionable insights and recommendations.
Strategic Growth: Identify opportunities for cross-selling and upselling to maximize client budgets and promote broader feature and product adoption.
Retention & Communication: Maintain regular communication with clients, manage campaign-related updates, and drive customer retention through exceptional service.
Goal Achievement: Consistently meet and exceed KPIs and revenue goals.

Requirements:

Experience: At least 5 years of sales and/or account management experience with a proven track record of achieving positive business outcomes for clients.
Technical Knowledge: Solid understanding of Ad Operations, Google Ad Manager, and Google Analytics, with experience in CRM software (particularly Salesforce).
Skills: Strong client orientation, innovative problem-solving abilities, and the capability to work effectively within tight timelines.
Personal Attributes: Goal-oriented, organized, proactive team player who is self-motivated and self-directed.
Communication: Excellent communication and interpersonal skills, with the ability to present complex information in a clear and engaging manner.

Life at ResearchGate

You'll be working in an open and empowered company culture, with the chance to individually shape your professional development and growth. Enjoy being a part of an energetic team that’s passionate about changing science for the better. We’re a team of optimists from around the world and from many different backgrounds guided by our mission to connect the world of science and make research open to all.

Enjoy a flexible working environment that adapts to your life circumstances, a generous 30 full days of vacation for you to unwind and days focused for your professional development to further grow your career along with free access to a platform to support your mental wellbeing.

We support a remote work approach by enabling our team to temporarily work across borders (up to 120 days a year). Most of us work from the comfort of our homes, but our office located in the heart of Berlin is still open for you as an opportunity to change scenery and meet others. We occasionally come together for team summits, workshops, and in-person meetings, but fully embrace a remote-first approach to work.

ResearchGate is an equal opportunity employer

We encourage people from all backgrounds and life experiences to apply with us and help us change the world of science. We commit to impartial and inclusive hiring processes, and therefore ask you to please refrain from adding a picture and your age to your application form or CV.

Our hiring decisions are made based on your skills and qualifications, regardless of your age, gender, origin or race/ethnicity, nationality, sexual orientation, disability status, religion, or any other (perceived) personal characteristics. We are excited to receive your application.