Account Manager

Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the practice of product experience management.

At Akeneo, our teammates are the driving force behind who we are and where we want to go as a company. We work every day to shape a first-class work environment and culture, which is rooted in our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers and Inclusive Community! Our Purple Fire isn’t just a set of values; it’s our unique way of igniting passion and driving excellence. Bold and fun, with a hint of the unexpected - it is the essence of who we are. We want our people to help us grow and to grow with us, and that’s why we do whatever it takes to equip our employees with everything they may need to make a tangible impact on themselves, the business and the company. Let our intrepid three-headed mascot #ZiggyTheHydra welcome you into her world and join us at Akeneo! Learn more about who we are as an employer and about our Culture and Values via our Career page.

Job description

Join us as an Account Manager, where you'll play a pivotal role in expanding Akeneo's presence within our key Mid-Market and Enterprise customers. You'll strategically drive upsell opportunities, secure retention, and ensure long-term customer satisfaction! Reporting to the VP of Sales, you'll be part of the CEE sales team, known for its strong collaboration and collective success, where every contribution is recognized and celebrated. At Akeneo, we value autonomy and trust our employees to take ownership of their work, empowering you to make impactful decisions and shape your path. With Akeneo driving innovation in the Product Experience category, you'll be joining us at an exciting time to help shape the future of this fast-evolving industry!

• Upsell and Cross-Sell Opportunities: Spot and seize upsell and cross-sell opportunities to maximize account value and align with customer needs.
• Strategic Account Planning: Develop and execute strategic account plans to secure long-term partnerships with key Mid-Market and Enterprise customers.
• Customer Relationship Management: Build and nurture trusted relationships with decision-makers and C-levels, ensuring customer satisfaction.
• Contract negotiation: Lead contract discussions, managing terms, pricing and legal negotiations while balancing customer retention with revenue growth goals.
• Forecasting and reporting: Use data to maintain accurate forecasts, identify risks, and uncover opportunities.
• Risk mitigation: Proactively address customer challenges to prevent churn and escalate critical issues to senior management when needed to ensure timely resolution.

Qualifications

• You have proven experience in Account Management or as a Customer Success Manager, managing upsell and cross-sell opportunities in the mid-market and enterprise segments in the B2B SaaS industry.
• You have a proven track record in expanding business across business units of a given group.
• You have experience leading contract negotiations.
• You have strong analytical skills and use data (customer data, product usage, etc.) to build strategies and make decisions.
• You are familiar with the e-commerce and martech space.
• You speak English and German fluently.

Interview process

• Say hi! If your application has caught our attention, you will receive an invitation to a 30-minute conversation with one of our Talent Partners, where you’ll learn more about the role and about Akeneo.
• Meet the VP of Sales, your future manager! This 45-60 minute interview will allow you to go in more depth into what the role entails and discuss your experience and skills.
• Meet the Director of Customer Success! As an Account Manager, you'll closely work with the Customer Success team.
• It's time to pitch! The last interview will consist of a short presentation to evaluate your ability to pitch in front of a customer.

At all stages of your recruitment process, our Talent Acquisition team is committed to giving you an update in a one-week time frame.

So? Is this job description all about you? Then what are you waiting for - click that Apply button so that we can meet you without further delay!

Feeling hesitant because you think you’re not checking 100% of the requirements for the job, but still feel confident and motivated to grow into the position? Don’t hesitate to apply anyway, or reach out to us for questions or clarifications!