Account Management Team Lead (m/f/x)

Company Description

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores (Wolt Market). Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

So, why work at Wolt?

At Wolt, We’re About Getting Things Done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Job Description

As a result of Wolt’s rapid expansion and the plans we have for 2025, we look for an Account Management Team Lead (m/f/x) to lead the Account Management team in Hamburg.

Reporting to the Head of Account Management for Germany, the Team Lead is the account manager of our key restaurant partners, while leading the local Team through encouragement and empowerment. The AM TL is responsible for optimizing venue performance on our platform and driving revenue growth.

You’re excited about this opportunity because you will…

Responsibilities & duties

• Driving and managing growth of our current venues by improving venue performance with strong analysis and high-level consultation.
• Setting KPIs for the local AM Team and tracking performance on a weekly basis. Provide regular performance feedback.
• Supporting the team in training the restaurant partners and building long-term restaurant relationships with with them post-onboarding.
• Using data to help optimize venue performance by improving key metrics such as menus and kitchen processes.
• Perform frequent quality and satisfaction checks to ensure service standards.
• Conducting renegotiations with venues alongside the Account Managers.
• Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Setting KPIs for the local Account Management Team and providing performance feedback.
• Creating a positive work environment that enables the team to develop.
• Leading by example in terms of demonstrating Wolt values and behaviors.

What we offer

• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Cool office in the heart of Hamburg
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee and fruits in the office
• Urban Sports Club membership subsidy
• Deutschland Ticket subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation

Qualifications

• Fluency in German and English is a must.
• Solid experience from a previous key account management role
• Strong leadership skills and positive ‘can do’ attitude
• Excellent interpersonal skills with the ability to adapt tone to suit the audience
• Experience from using analytics platforms or strong Excel skills
• You are structured, detail- and service-oriented.
• Passion for food and developing the best restaurants in town
• Experience from working with a CRM system is a plus.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!