Account Management Lead, Retail

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Since launching 7 years ago, Wolt has expanded from a restaurant food delivery platform in the Nordics to a leading player in the delivery of everything across EMEA. Wolt works together with tens of thousands of restaurant and retail partners, as well as with over a hundred thousand courier partners across 25 countries and 250+ cities. In November 2021 Wolt and DoorDash announced they are joining forces, and the transaction is expected to close in H1 2022. We continue to expand rapidly and are looking for more talented individuals to join us.

So, why work at Wolt?

At Wolt, we’re about getting things done.

You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people.

We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion

We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

Join us today to build Wolt together.

Job Description

You’re excited about this opportunity because you will…

• Foster a Positive Work Environment: Cultivate a supportive and encouraging team culture that promotes both professional and personal development.
• Demonstrate Wolt Values: Lead by example, consistently embodying Wolt’s values and behaviors in every aspect of your work.
• Lead and Develop the Account Management Team: Provide strong leadership and mentorship to your team, ensuring they have the tools, support, and guidance needed to excel and grow.
• Drive Retail Sales Growth: Spearhead the month-over-month sales growth of key retail venues. Oversee their performance by analyzing critical KPIs, conducting thorough quality and satisfaction checks, and driving continuous improvement.
• Strategic Relationship Management: Ensure Account Managers build and maintain long-term, strategic relationships with retail partners. Serve as the primary liaison between these partners and our operations team to ensure seamless communication and collaboration.
• Develop and Implement Team Vision: Create and implement a clear vision for your team’s success, equipping them with the insights, tools, and strategies needed to achieve KPIs and align with company goals.
• Monitor and Act on Country Metrics: Track and analyze country-specific data metrics, taking proactive actions to meet or exceed national targets. Collaborate closely with cross-functional teams to ensure alignment and success.
• Cross-Functional Collaboration: Work with local and global Wolt teams to ensure a holistic approach to account management and partner success, integrating feedback and insights across departments.
• Set and Review KPIs: Establish clear KPIs for the Account Management Team, regularly review performance, and provide constructive feedback to foster continuous improvement.
• Partner Strategy Implementation: Collaborate with partners to develop and implement home-delivery strategies that align with their business objectives and drive mutual success.
• Translate Feedback into Action: Gather and analyze feedback from partners, working closely with Wolt’s global team to implement actionable improvements in product, marketing, and operations.
• Contribute to Business Objectives: Align account management efforts with broader business objectives, such as market expansion, customer satisfaction, and revenue growth.

What we offer

• Cool office in Berlin
• Independent work in a dynamic, international team
• A fast-growing tech company with many career opportunities
• Attractive salary package
• Discount on Wolt orders
• Modern work equipment
• Various soft drinks, coffee, and fruits in the office
• Urban Sports Club membership subsidy
• Weekly all-hands meetings and regular team events
• Flexible working hours policy + 30 days of paid vacation
• Subsidized Deutschland Ticket (Germany Train Ticket)

Qualifications

• Solid experience in a key account management role with a background in marketplace or e-commerce
• Experience in brick-and-mortar business/supermarket is essential
• Demonstrated leadership skills, with experience in managing and developing teams.
• A proactive, 'can-do' mindset, with strong self-motivation and a track record of delivering results.
• Proven ability to drive sales growth and partner success through strategic planning, performance measurement, and effective communication.
• Excellent communication skills, with the ability to adapt your approach to suit different audiences.
• Experience with analytics platforms or advanced Excel skills, with a structured and detail-oriented approach.
• Strategic thinking and results-oriented mindset
• Fluent in both German and English.

Additional Information

If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today.

What you’ll get by joining us

• Opportunity to be part of building something exceptional, in an international environment
• Lots of learning and growth in a globally scaling tech company
• Competitive salary + long term incentive plan available
• Hybrid working environment: 3+ office days per week.

If you have any further questions about the position, you can turn to:
Mark Abarintos, Talent Acquisition Partner - [email protected]

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!