Account Executive - Service Cloud

Job Category: Sales

About Salesforce:

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce is looking for talented, hardworking individuals with great energy, leadership, and initiative to drive market success for the fastest growing Salesforce application: Service Cloud.

As an Account Executive (Service Cloud), you will be part of a team focusing on the German markets. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading, and closing large deals, teaming closely with your counterparts in Service Cloud Sales and the customer owning core sales teams.

Responsibilities:

• Demand Generation:
  • Identify opportunities for Service Cloud in existing Salesforce Customer base.
  • Create new leads from systematic prospecting of Service leaders.
  • Leverage business from new & established relationships.
• Customer Focus:
  • Define the contribution of a service transformation to an overall account specific vision and plan.
  • Define and pitch the specific value of a service transformation to prospect’s management.
  • Build trusted relationships with Head of Service, understanding their challenges and demand.
  • Strategise, negotiate & close business on VP and CxO level.
• Scale your business:
  • Define and execute a plan to accelerate growth of our already fastest growing solution.
  • Be top of mind at your peers in the extended sales team.
  • Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques.
• Trusted advisor:
  • Be a trusted advisor for service transformation to our customers and prospects.
  • Evangelise the radical transformation in field service in customer meetings, on fairs or events.
  • Have a specific point of view on the future challenges and opportunities in customer service.

Required Skills:

• Extensive background in service applications and/or operational Customer Service Management.
• Strong track record of successful selling Service solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise.
• Proven understanding of Service Business, Service Operations as well as buyer's profiles.
• Great communicator in fluent German & English is an absolute must.
• Strong analytic and task solving skills and the ability to succeed in a fast paced environment.
• Proven ability to work well as part of an extended sales team.

Benefits:

• Very competitive compensation package, car allowance, and employee stock purchase plan.
• Ramp up schedule including training boot camp and continuous sales and product training.
• Career advancement in a fast paced and rapidly growing organization.
• Great company culture in a world leading "best place to work".

Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Salesforce welcomes all.