The disciplinary manager for this position is Daniela J
Your mission:
The Account Executive is accountable for both farming (up-sell and cross-sell) and delivery in a large account/s. You will be responsible for driving profitable growth from the account/s by:
Developing strategic relationships with decision makers and influencers in the customer’s organization
Creating and sharing sales success stories
Ensuring customer satisfaction through world class delivery
Your tasks will include:
The Account Executive develops and strengthens relationships with decision makers and influencers in the account. He/she drives penetration in various functions including outside CIO and becomes a trusted IT advisor to the customer, participating in strategic planning.
The Account Executive builds a trusted group of referable contacts who can vouch for Wipro. He/she executes a plan to develop allies and partner allies, builds personal connections, and gains access to new contacts, ensuring a balance of customer engagement across business, management, and operations.
The Account Executive identifies opportunities for growth in the account/s and leads account strategy and planning, driving penetration in the customer’s business units and maintaining a comprehensive account growth strategy.
You will be responsible for mentoring and nurturing the next line of leadership in the account team, ensuring high customer satisfaction, loyalty, and quality of experience.
The Account Executive ensures cross-geographic synergies in project management and delivery execution, orchestrating internal resources in sales and delivery for an enhanced customer delivery experience.
The Account Executive monitors key metrics regularly and plans initiatives and actions to achieve cost optimization and improve service standards.
He/she optimally utilizes resources towards effective implementation of development and delivery plans.
He/she showcases Wipro’s solutions as a strategic fit for the customer organization through workshops, presentations, and executive meetings, pushing for higher value services and solutions in line with Wipro’s offerings.
Skills and experience:
At least 10+ years of experience in managing big accounts in the IT professional services field
Experience in global service delivery models
Strong background in Application Services, Engineering services, and infrastructure services preferred, with Digital and Cloud sales experience
Automotive industry domain expertise
Experience working with clients in Germany and business fluency in English and German languages
Excellent ability to communicate effectively along vertical and horizontal lines internally and in client organizations
Previous experience in managing 15+ million USD Annual portfolios