Jobs in Rhein, Canada

As a Bilingual Intake Case Manager, you will be required to support our plan members across Canada through illness, recovery and return to work by providing them with disability benefits and proactive case management focused on return to work. The role involves applying critical judgment when determining whether to issue disability payments, strong analytical skills when reading contractual wording and medical information, prioritizing and actioning tasks daily and a considerable amount of telephonic communication. This opportunity is 100% remote.

Responsibilities

1. Proactively manage a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
2. Actioning daily administrative tasks that would include responding to emails and telephone calls on a timely manner.
3. Assessing claims based on contractual, medical, and vocational barriers.
4. Developing strong relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to successful return to work or job ready resolution.
5. Writing letters to communicate pertinent benefit related information based on analytical reasoning.
6. Demonstrating resiliency, empathy and compassion when listening and communicating with plan members that may involve delivering difficult claims related decisions.

What we are looking for

1. Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
2. A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.
3. The ability to make difficult decisions within tight time constraints.
4. Disability management and / or Group Benefit knowledge, an asset.
5. Background in a health-related field will be an asset.
6. At ease with both incoming and outgoing calls.
7. Strong organization and prioritization skills are required to manage different types of tasks.

What can we offer you?

1. A competitive salary and benefits packages.
2. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
3. A focus on growing your career path with us.
4. Flexible work policies and strong work-life balance.
5. Professional development and leadership opportunities.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

Manulife is an Equal Opportunity Employer.