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Remote Customer Success Analyst - Streaming Support (12m)
Job summary
A leading Canadian media company is looking for an Analyst in Customer Success to manage the streaming customer support team. This 12-month contract role involves responding to user issues, communicating updates, and providing support during night shifts. Ideal candidates will have analytical skills, a passion for sports, and experience with customer service tools. This position offers remote work flexibility with opportunities for personal growth in a dynamic environment.
Benefits
Qualifications
- Strong analytical and problem-solving skills with the ability to detect trends and anticipate customer needs.
- Ability to work independently during scheduled night shifts, including weekends and holidays.
- Proactive, detail-oriented approach with the capability to elevate issues quickly and accurately.
Responsibilities
- Support customer support teams and respond to user issues and escalations.
- Communicate campaigns, information, and product updates to customers.
- Provide system access and tools to agents.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.