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Technical Support Engineer - End User Support

Intertec Softwares
Dubai
AED 50.000 - 80.000
Descrição da oferta de emprego

JOB DESCRIPTION

JOB TITLE: Technical Support Engineer

JOB PURPOSE: ENDUSER Support Field Support Engineer

QUALIFICATION: Graduation

CERTIFICATIONS: CCNA MCSA CompTIA A

EXPERIENCE: 4 Years

RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Hardware Setup: Install configure and maintain desktop computers printers and other peripherals.
  • Software Installation: Install and configure operating systems office applications and other software as required by users.
  • System Configuration: Set up user accounts permissions and security settings according to organizational policies.
  • EndUser Assistance: Provide technical support to endusers via phone email or inperson. Troubleshoot and resolve hardware and software issues.
  • Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higherlevel support if necessary.
  • Remote Support: Use remote desktop tools to assist users with troubleshooting and resolving issues.
  • Network Configuration: Set up and troubleshoot network connections including wired and wireless networks.
  • Connectivity Issues: Diagnose and resolve issues related to network connectivity including IP address conflicts and VPN connections.

MANDATORY TECHNICAL SKILLS / COMPETENCIES:

  • Candidate must have handson experience in Windows and MAC OS.
  • Must have supported endusers Top Management Users.
  • Must know about KPIs SLAs and knowledge about ITSM tools like ServiceDesk Plus.
  • Good communication skills verbal and written.
  • Working knowledge of office automation products and computer peripherals like printers and scanners.
  • Knowledge of network security practices and antivirus programs.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Excellent problemsolving and multitasking skills.
  • Customeroriented attitude.

Required Experience:

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* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.

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