Psychology jobs in United Arab Emirates

What you’ll do:

• Conduct surveys and interviews to understand customer experience, needs, pain points, behaviors, and preferences.
• Analyze data from website analytics and other sources to identify areas for improvement in the customer experience and content.
• Use qualitative and quantitative methods to evaluate existing and new features on a self-serve website, ensuring the features are advertiser-friendly, intuitive, and meet the needs of the target audience.
• Develop an understanding of advertiser customer journeys and their needs during different website sessions/visits.
• Create customer personas, advertiser flows, wireframes, and other design artifacts to communicate product, marketing, and sales solutions.
• Continuously monitor and evaluate the effectiveness of changes to customer touchpoints, including our Ad platform and public-facing websites, and make recommendations for further improvements.

Knowledge, Skills & Abilities:

• Experience with qualitative methodologies, including individual and group interviews, diary studies, direct observation, and think-aloud usability testing.
• Familiarity with website analytics tools, such as Google Analytics and Adobe Analytics.
• Ability to present and brainstorm research findings with both technical and non-technical/business audiences.
• Ability to connect disparate sources and think strategically about how recommendations will impact the business in both the short-term and long-term.

Minimum Qualifications:

• At least 8 years of experience conducting B2B research for SaaS businesses or self-serve websites.
• Bachelor's/Master's in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or a related field, or equivalent years of experience.
• Fluency in Arabic.

Preferred Qualifications:

• Experience with quantitative research, including metrics, survey design, response effects, sampling, crosstabs, and statistical concepts.
• Experience in evaluating, negotiating, and working with external research vendors.
• Demonstrated critical thinking beyond business requests.
• Enjoyment of collaborative work in a dynamic, data-driven, and creative environment.

If you are passionate about customer experience and have a strong track record of conducting research for advertiser-facing workflows, we encourage you to apply for this position.

If you have a disability or special need that requires accommodation, please provide us with some information.

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