Key Account Manager jobs in Canada

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who lands Legendary deals? You do, – DHL Global Forwarding has an opening for a Key Account Manager – Life Sciences & Chemicals in Dubai, United Arab Emirates. We’re looking for a senior Key Account Manager to grow and protect a portfolio of multinational Life Sciences & Chemicals customers by turning transactional relationships into long-term strategic partnerships

Join us in connecting people and improving lives!

• Growing revenue and profitability across a portfolio of global and multinational accounts in Life Science and Healthcare & Chemicals
• Translating regional sector strategy into a clear country-level commercial roadmap with defined priorities and outcomes
• Building and executing account development plans focused on share-of-wallet growth and long-term agreements
• Leading complex RFQs/RFPs with strong win strategies, value propositions, and competitive insight
• Acting as the commercial interface between customers and internal product, operations, and regional/global teams
• Leading BRMs and QBRs to review performance, manage risk, and identify growth opportunities
• Ensuring smooth customer onboarding and handover to operations with clear SLAs and SOPs
• Maintaining a disciplined pipeline, forecasting accuracy, and CRM hygiene

• Strong understanding of GxP-regulated environments and customer compliance expectations
• Experience selling and managing cold chain solutions, including temperature-controlled transport and monitoring
• Knowledge of pharma and chemical packaging strategies, lane risk management, and contingency planning
• Ability to engage credibly with Supply Chain, QA, Procurement, Operations, and senior leadership
• Comfort managing multinational customers with local, regional, and global decision-making structures

• More than 6 years’ experience in Key Account Management, ideally within Life Sciences, Chemicals, or other regulated industries
• Proven track record of growing complex accounts through consultative, value-based selling
• Strong stakeholder management and influencing skills across functions and geographies
• Structured, data-driven approach to forecasting, KPIs, and performance management
• Bachelor’s degree required

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than 30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.