Jobs at Hilton Worldwide, Inc. in United States

The SPA Receptionist in a luxury hotel, you will be the first point of contact for guests entering the spa, providing them with a warm and professional welcome. Your role is to deliver exceptional service by managing bookings, addressing inquiries, and ensuring a seamless spa experience. With an eye for detail and a passion for wellness, you will create a tranquil and inviting atmosphere, reflecting the high standards of our luxury hotel.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Greet all guests with a warm and professional manner, embodying the hotel’s luxury standards of service.
• Assist guests with check-in and check-out procedures for spa treatments and services.
• Provide detailed information about spa offerings, promotions, and membership packages.
• Address guest inquiries and accommodate special requests with efficiency and discretion.
• Manage spa appointments using the booking system, ensuring optimal scheduling to maximize occupancy and guest satisfaction.
• Confirm and follow up on appointments to reduce cancellations or no-shows.
• Coordinate with spa therapists to ensure seamless scheduling and guest preparation.
• Handle billing processes, including cash, credit card, and room charge transactions accurately.
• Maintain accurate guest records and service histories in the system.
• Assist in inventory management of retail products and replenish stock as needed.
• Ensure the reception area and lounge are clean, organized, and stocked with amenities.
• Handle guest feedback and escalate issues to the Director of Spa/SPA Supervisor when necessary.
• Report accidents, maintenance issues, or other incidents.
• Ensure strict compliance with all health and safety regulations.
• Use appropriate telephone techniques and manner.

What are we looking for?

• Previous experience in a similar role within a luxury spa, hotel, or wellness environment preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure and manage a busy reception environment.
• Strong organizational skills and attention to detail.
• Proficiency in booking/reservation software and basic computer skills.
• Professional, well-groomed appearance in line with the hotel’s standards.
• A warm and approachable personality with a passion for guest service.
• Discretion and confidentiality in handling guest information.
• High school diploma or equivalent required; additional certification in hospitality or spa management is a plus.
• Fluency in English is required; additional languages are an advantage.

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich experience at every extraordinary place they visit.