It jobs in France

Company Description

Towell Mattress ME offers a diverse range of international mattress brands and bedding accessories to suit various comfort needs and budgets. With expert Mattress Consultants ready to assist, customers can easily find the perfect mattress, pillow, or protector. The product range includes renowned brands such as Spring Air, USA, Springwall, Europedic, Protect-A-Bed, and a variety of pillows like memory foam, gel pillows, and latex pillows, ensuring high-quality sleep solutions.

Role Description

This is a full-time, on-site role for a Head of Information Technology located in Sharjah, UAE. The role involves overseeing the IT department, managing IT operations, and developing and implementing effective IT strategies to align with organizational goals. Responsibilities also include optimizing infrastructure, ensuring system security, supporting business processes, and leading the IT team to deliver innovative technology solutions.

Job Title: Head of Information Technology

Position to be filled: Immediate

TOWELL MATTRESS & FURNITURE INDUSTRY [TMFI]

LOCATION: SHARJAH- U.A.E

REPORTS TO

G.M. – Finance & Accounts

1. COMPANY OVERVIEW

TMFI is a leading manufacturer of high-quality sleep solutions, renowned for our innovation, craftsmanship, and commitment to improving our customers' well-being. We combine traditional expertise with modern technology to produce a diverse range of mattresses that cater to the global market. As we continue to grow and embrace Industry, we are seeking a strategic and hands-on IT Head to lead our digital transformation.

2. POSITION SUMMARY

The IT Head will be the strategic leader responsible for all information technology systems and infrastructure within our manufacturing organization. This role is critical in ensuring that our technological operations are robust, secure, and aligned with our business objectives. The ideal candidate will possess a unique blend of deep technical expertise, a strong understanding of manufacturing processes (ERP-Fourth Shift), and the ability to translate business needs into technology solutions that drive efficiency, reduce costs, and enhance our competitive edge.

3. SCOPE & OBJECTIVES

• Ensure System Reliability: Maintain 24/7 availability of critical manufacturing systems.
• Enable Data-Driven Decisions: Implement BI tools and ensure data integrity.
• Support Business Goals: Align IT strategy with growth, cost reduction, and innovation.
• Manage Budget & ROI: Control costs and demonstrate value of IT investments.

4. KEY RESPONSIBILITIES

• A. Strategic IT Leadership & Planning:
• Develop and execute the company's IT strategy and roadmap in alignment with business goals.
• Lead digital transformation initiatives to modernize manufacturing, supply chain, and sales operations.
• Manage the IT budget, ensuring cost-effective investments and a strong return on investment (ROI).
• Evaluate and recommend new technologies that can improve productivity and create a competitive advantage.

• B. Manufacturing & Operations Systems Management:
• ERP Mastery: Serve as the primary owner and super-user of the ERP system. Oversee modules for inventory, production planning, procurement, and finance.
• Software FSERP:
• Developing new reports as per user requirement.
• Modify current crystal reports of all departments as per requirements.
• Software upgrade w.r.t server / FSERP.
• Shop Floor Systems: Manage and support Manufacturing Execution Systems (MES), and other shop-floor control systems.
• Supply Chain & Logistics: Oversee IT systems related to supply chain management (SCM), warehouse management (WMS), and logistics to ensure seamless material flow from raw materials to finished goods.
• Product Lifecycle Management (PLM): Implement and manage PLM systems for managing product data, Bill of Materials (BOM), and compliance.
• Experience in working with Power BI and Power Automate.
• Experience in front-end development tools like Visual Basic for Fourth Shift ERP.
• Experience in at least two ERP implementations for manufacturing industries.

• C. Infrastructure & Network Management:
• Ensure the high availability, security, and performance of the entire IT infrastructure, including the factory network, servers, data centers, and cloud services.
• Manage industrial networks that connect machinery, and control systems.
• Develop and maintain a robust disaster recovery and business continuity plan.

• D. Cybersecurity & Data Integrity:
• Develop, implement, and enforce a comprehensive cybersecurity framework to protect sensitive company, customer, and product data.
• Secure both corporate and operational technology networks against threats.
• Ensure data integrity across all systems, particularly for inventory, production, and financial data.
• Conduct regular security audits and risk assessments.

• E. Business Application & Support:
• Oversee the company’s website, e-commerce platform, and Customer Relationship Management (CRM) system.
• Manage the implementation and integration of new software applications.
• Lead the IT helpdesk function to provide timely and effective support to all end-users, from corporate staff to factory floor operators.

• F. Team Leadership & Vendor Management:
• Lead, mentor, and develop the IT team, fostering a culture of continuous improvement and excellence.
• Manage relationships with key technology vendors, service providers, and consultants.

• SQL
• Overseeing the maintenance of IT systems and infrastructure- Hardware, Software, FSERP, Telephone, IT security, and Email.

5. SUPERVISORY RESPONSIBILITIES

A. Direct Supervises

• System Administrator
• IT Assistant
• Costing Assistant

5. WORK CONTACTS

B. Internal

• CEO - Discussing IT strategy, digital transformation, and how tech supports competitive advantage.
• Production/ Manufacturing - Operational Support & Continuous Improvement.
• Ensuring ERP/MES systems are functional on the shop floor.
• Troubleshooting issues with barcode scanners, production line PCs, and network connectivity.
• Collaborating on projects for improving production efficiency through IoT and data collection.
• Supply Chain & Procurement - Process Integration & Visibility.
• Managing ERP modules for inventory, procurement, and supplier management.
• Integrating with vendor portals for seamless material ordering.
• Implementing and supporting Warehouse Management Systems (WMS).
• Sales & Marketing - Customer-Facing Technology & Data Insights.
• Supporting and enhancing the CRM system.
• Managing the e-commerce platform, ensuring high availability and security.
• Providing data analytics on sales trends and customer behavior.
• Finance & Accounting - System Integrity & Reporting.
• Ensuring the accuracy and integrity of financial data within the ERP.
• Managing financial reporting tools and automating processes.
• Supporting payroll and accounting software integrations.
• Human Resources - HR Systems & Employee Lifecycle.
• Managing HR Information Systems (HRIS) for payroll, attendance, and benefits.
• Onboarding and offboarding employees (system access, hardware).
• Coordinating on IT security training and policies.

• C. External
• ERP & Software Vendors
• Hardware & Infrastructure Vendors
• Managed Service Providers (MSPs) & IT Consultants
• Telecom & Internet Service Providers
• Cybersecurity Firms
• Cloud Service Providers

6. QUALIFICATIONS & EXPERIENCE

A. Professional Skills:

• -Education: Bachelor’s or master’s degree in information technology, Computer Science, Engineering, or a related field.
• -Experience: Minimum of 8-10 years of progressive experience in IT management, with at least 3-5 years in a manufacturing environment (discrete manufacturing is a plus).
• -Technical Skills:
• oMust-Have: Deep, hands-on experience with a major ERP system in a manufacturing context. Strong understanding of MRP, inventory management, and production modules.
• oMust-Have: Strong knowledge of network infrastructure, cybersecurity principles, and server administration.
• oProficiency in managing CRM systems.

• B. Soft Skills:
• -Exceptional leadership, communication, and interpersonal skills.
• -Strong problem-solving and analytical abilities.
• -Proven project management skills, able to manage multiple projects simultaneously.
• -Strategic thinker with a practical, hands-on approach.
• -Ability to explain complex technical concepts to non-technical stakeholders.