Butler jobs in United Arab Emirates
VIP Club Butler & Personal Guest Concierge
Sofitel
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St. Regis
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Hilton
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BESMART SERVICES
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St. Regis
Luxury Butler & Guest Relations Specialist
Jumeirah Group - Other locations
Butler-Guest Relations -Jumeirah Saadiyat Island Resort
Jumeirah Group - Other locations
Butler-Guest Relations -Jumeirah Saadiyat Island Resort
Jumeirah Group
Luxury Butler & Guest Relations Concierge
Jumeirah Group
Luxury Butler & Guest Relations Concierge
Merex Investment Group
Butler
Job summary
A luxury hotel in Ras Al Khaimah seeks a Butler for its Club Millesime service, responsible for personalizing guest experiences by providing exceptional service and ensuring cleanliness standards are met. The role requires a friendly and professional demeanor, attention to detail, and the ability to manage guest interactions discreetly. Strong communication skills and a commitment to high-level service are essential. Candidates with hospitality experience are preferred. This position offers a unique opportunity to work in a prestigious environment with direct guest engagement.
Qualifications
- Experience in hospitality or customer service roles preferred.
- Ability to maintain a professional demeanor in all situations.
- Fluency in English and knowledge of another language is a plus.
Responsibilities
- Provide personal service to Club Millesime guests.
- Ensure cleanliness and abide by health and safety regulations.
- Manage guest complaints and ensure satisfaction.
Skills
Sofitel Al Hamra Beach Resort
- Providing a personal service to all Club Millesime guests, fully aware and following the hotel standards and procedures.
- To provide uncompromising levels of cleanliness and abide to all health and safety regulations of Dubai municipality and other hotel requirements.
- To use appropriate materials, equipments and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly.
- To use the proper telephone etiquette as per Sofitel standards.
- To remain in close contact with guests of the Club Millesime lounge, by interacting with them whenever possible.
- To be friendly, attentive and stay professional at all times.
- To respect the privacy of the guests and the confidentiality of the information.
- To assist and to coordinate the daily activity with the Club Millesime Lounge team & Butler Supervisor and to replace him/her whenever needed.
- To personally greet and escort the guests rather than pointing out directions.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To report all guest comments or complaints.
- To be fully aware of VIPs in house, to recognize them and keep a good trace of them.
- To check details of all Club Millesime reservations 24 hours prior to arrival and to follow every content, as per assigned section.
- To prepare the pre-assigned room as per guest preferences, “Your butler is waiting for you” form details and operational standards.
- To provide a warm welcome of the guests in the room, offering a glass of Champagne or alternative non-alcoholic beverages along with a welcome chilled towel.
- To assist the GSO at the in-room check-in of the Club Millesime guest by handling passport, credit card or other documents.
- To meet the guest’s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoe shine service, or preparing a bath upon request.
- To present the guest the amenities and facilities in the room (rooming) and on the Club Millesime floors.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.