Workshop Operations Manager - M4

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.

The Role:

To create and maintain a vital link between the customer and Sandvik Mining and Rock Solutions at the strategic decision-making level. Responsible for building and maintaining good customer relationships and managing profit and loss.

Main Responsibilities

1. Lead workshop business growth.
2. Develop the workshop team in the areas of control to meet and exceed customer satisfaction.
3. Implement quality control processes and standards.
4. Develop and/or implement a workshop strategy.
5. Develop and manage budgets, striving for cost-effective operations without compromising safety or quality.
6. Identify, analyze, and drive resolution of customer issues (warranty and non-warranty) with account management.
7. Manage rebuilds and repairs operations to meet the contract target costs.
8. Execute workshop activity to cost, utilization, quality, and cycle time targets.
9. Collaborate internally with key stakeholders.
10. Manage a team of workshop managers.
11. Collaborate with customers to understand their needs and expectations.
12. Provide timely updates on rebuild/repairs progress and communicate any deviations from scope.

Effective Operations Management

1. Oversee day-to-day workshop operations, ensuring efficient workflow and resource allocation.
2. Schedule and prioritize repair and rebuild projects to meet targets.
3. Maintain a well-organized, clean, and safe working environment.
4. Implement and enforce EHS best practices.
5. Ensure equipment performance meets or exceeds contractual obligations.
6. Set up and manage workshop operations to meet KPIs.
7. Develop a workshop operations strategy in conjunction with key stakeholders.
8. Evaluate competitor activities and conduct relevant market research to maintain market competitiveness.

Budget Accuracy

1. Budget & order intake and rebuild/repair forecast.
2. Reduction on cost.
3. A&S Target.
4. Operating results.
5. Labour turnover.

SHEQ Competence Components

1. Application and compliance of relevant ISO Standards.
2. Legal and SHEQ Compliance.
3. Implementation of relevant SHEQ targets and objectives.

Human Resources Competence

1. Personal Growth.
2. Relationship Management.
3. HR Management.
4. Employee Relations.
5. Coaching.
6. Conflict Management.
7. Communication.
8. Teamwork.
9. Delivery Focus.
10. Talent Management.
11. Performance Management.
12. Problem Solving.
13. Code of Conduct Behaviors.

Qualification

1. National Diploma or Degree in Mining/ Electrical/Mechanical Engineering or Business qualification.
2. Masters in Business Administration (MBA) (advantageous).
3. Proven experience in workshop management within the mining industry.
4. Strong leadership skills.
5. Ability to analyze data, make data-driven decisions and manage budgets effectively.
6. Knowledge of Sandvik Databases (desirable).
7. Equipment manufacturing experience (desirable).

Experience

1. Experience in senior Management position (+5 years).
2. Experience in operational management (+5 years).
3. Experience in workshop management (+7 years).
4. Experience in mining applications underground mining (Specifically board and pillar applications).

Other Requirements

Physical & Medical ability to function in an underground coal environment.

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company. In line with our EE Plan, HDSA (Historically disadvantaged South African) candidates will be given first preference.

We offer an interesting role in an international business environment as well as opportunities for professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.