WFM Integration Consultant

Boardroom Appointments
Johannesburg
ZAR 200 000 - 300 000
Job description

About the job WFM Integration Consultant

  • Matric
  • At least 5 - 10 years experience in system integration and networking
  • PC application software experience (MS Office Suite)
  • Extensive experience implementing or supporting enterprise software applications and hardware used in web environments
  • Preparing functional and technical solution design documents and Configuring and delivering the solution to the customer
  • Experience with requirement gathering solution design and implementation
  • Microsoft operating systems and SQL database systems experience

Advantageous Qualifications:

  • Tertiary IT qualification (Certificate / Diploma / Degree)
  • Dell Boomi (Certification)
  • Microsoft certifications (Operational systems and database)

Advantageous Knowledge:

  • Time and Labour management system experience
  • Dell Boomi integration experience (UKG, HRIS and other 3rd party systems integration)
  • Experience in 3-tier web-based technology
  • SQL Reporting and Integration
  • Cloud Technology Experience (AWS, Azure, GCP)
  • Database Administration and Development (SQL and Oracle)
  • Business Intelligence reporting
  • Knowledge of Cloud computing
  • Understanding of Labour Management systems
  • SQL Reporting services
  • Visual Studio
  • Oracle
  • Workforce Dimensions
  • Dell Boomi
  • Knowledge of Mobile technology
  • Excellent customer relations skills
  • Soft skills associated with effective customer communications and account management
  • Ability to coordinate and organize / multi-tasks to achieve training vision
  • SQL
  • Troubleshooting skills and incident management

Other requirements

  • Must be willing to travel, locally and internationally to customer sites
  • Must have own vehicle and drivers license

Responsibilities:

  • Understand the WFM blueprint and configure the system and its integration according to the customers requirements
  • Design new business and system processes
  • Define and guide customers on business processes and policies
  • Create Technical and Functional design documents
  • Facilitate the population of the blueprint
  • Consult with and advise customers on best practice, industry standards and legislation compliance
  • Solution craft complex requirements
  • Engage with IT regarding any security related requirements
  • Integrate WFM systems with customers systems:
  • Liaise directly with customers 3rd party vendors (e.g., payroll system, master data and HR) where necessary to for effective integration
  • Facilitate integration testing
  • Conduct Training for WFM customers and Internal requirements
  • Conduct end user training with clients superusers
  • Assist Project Management department with Project approach and planning
  • Participate and contribute to project post-mortem meetings
  • Work alongside Project Manager to ensure successful project closure and hand over
  • Provide end to end system support to clients (on-site and remote)
  • Attend to assigned service calls promptly for optimum resolution
  • Use the UKG global support system to log and resolve complex product issues
  • Provide Help Desk support
  • Provide root cause analysis upon customers request
  • Constantly and proactively Learn about and understand the entire UKG integration product line
  • Use the UKG On-line library as a source of technical information
  • Use the Product Forums to log questions and receive responses from other Consultants and UKG Reps around the world
  • Stay abreast of changes that occur in UKG day-to-day business
  • Solid interpersonal skills to interface with co-workers and customers and manage specific tasks to completion with minimal direction
  • Ability to collaborate with clients, identify engagement follow-on opportunities, and a strong desire to excel
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