Warranty Clerk (Stellantis Experience)

Stellantis Warranty Clerk - Richards Bay

Job Overview
We are looking for an experienced Warranty Clerk with a strong background in Stellantis warranty processes.

Key Responsibilities

1. Warranty Claims Processing: Submit and track warranty claims with Stellantis, ensuring they meet all manufacturer guidelines.
2. Documentation & Compliance: Review repair orders, technician notes, and invoices to confirm warranty eligibility and compliance.
3. Communication with Stellantis: Liaise with Stellantis representatives regarding claim approvals, rejections, and audits.
4. Collaboration with Service Team: Work closely with service advisors, technicians, and parts personnel to gather accurate information for warranty submissions.
5. Parts Return & Inventory Management: Ensure that all replaced parts are returned as per Stellantis' policies and maintain accurate records.
6. Record Keeping & Reporting: Maintain detailed documentation of all warranty transactions, including parts replaced, labor costs, and claim statuses.
7. Policy Updates & Training: Stay informed about Stellantis' latest warranty policies and procedures, and assist in training staff on warranty claim best practices.
8. Customer Support: Assist customers with warranty-related inquiries and explain warranty coverage as needed.

Requirements & Qualifications

1. Experience: Minimum 2 years of experience as a Warranty Clerk in a Stellantis dealership or service center.
2. Technical Knowledge: In-depth understanding of Stellantis warranty claim procedures, policies, and dealership management systems.
3. Software Skills: Proficiency in Stellantis warranty processing systems (e.g., DealerCONNECT, MOPAR warranty systems).
4. Attention to Detail: Strong analytical skills to verify claim accuracy and prevent rejections.
5. Communication Skills: Ability to professionally interact with Stellantis representatives, technicians, and customers.
6. Organizational Skills: Ability to manage multiple claims, meet deadlines, and maintain detailed records.
7. Education: High school diploma or equivalent (certifications in automotive administration or service operations are an advantage).

Preferred Skills

1. Familiarity with Stellantis brands (Jeep, Dodge, RAM, Chrysler, Fiat, Peugeot, Citroën, etc.).
2. Strong problem-solving skills to handle warranty disputes and claim escalations.