Warehouse Manager

• Supply Chain/Logistics Certificate/Diploma/Degree.
• Minimum 5 years experience in Warehousing with Management roles and responsibilities.

Knowledge:

• Working knowledge of warehousing and stock control practices
• SOPs pertaining to the operation
• Client requirements including cut off times and KPIs.
• Financial principles, budgets, PCL, GCLs, and invoicing
• HR and IR regulations, policies, processes and procedures
• Internal and external services pertaining to the operation.
• Company IT systems, their role and how they work as well as client IT systems where relevant.
• Packaging standards and requirement for warehousing and distribution purposes
• Warehouse layout, ABC calculations and inventory positioning techniques
• Company policies and procedures
• Occupational Health and Safety Act 1993 and the requirements thereof
• ISO 9001 standard
• Use of equipment and maintenance costs

Responsibilities:

• Ensure that all Standard Operating Procedures are known, understood, documented, in place, managed and maintained and enforced.
• Understand and know how to make use of the various systems in the business.
• Ensure optimal storage of stock through maximum utilisation of space (ABC)
• Ensure cycle counts are carried out daily to maintain high stock accuracy levels with minimal losses.
• Ensure stock takes are carried out as per the company and customer requirements.
• Ensure that all stock is checked and put away daily.
• Ensure that all queries are resolved within 24 hours.
• Review operational performance highlighting opportunities for improvement and increased productivity and implementing improvements.
• Ensure that all required reports are compiled, analysed, and reported on to senior management as per the required periods.
• Ensure action based on analysis of report information.
• Ensure that the WIP report and statuses are maintained, and that all PODs are controlled.
• Ensure that discipline in instilled and maintained in the operation.
• Provide support to ensure that all orders are planned, picked and dispatched on time and correctly, in line with all Company Standard Operating Procedures
• Ensure procedures are in place to ensure minimal, if not no claims occur
• Report to management on the functioning of the operation.
• Manage and maintain master data including product master and delivery point master applicable to the operation.
• Ensure that all the IT systems are working reliably and effectively.
• Maintain a good relationship with the customer.
• Manage, report on and resolve customer complaints and compliments.
• Manage the expectations of the customer and ensure high quality service levels.