Wallet Fraud Investigator

We are looking for a highly motivated candidate to join us as a Wallet Fraud Investigator. As part of our team, you will engage in identifying, investigating, and preventing fraudulent activities within the Mukuru card, wallet and value added services.

Duties and Responsibilities (include but not limited to):

1. Monitor card and wallet fraud alerts and detect any irregularities in the business.
2. Navigate fraud dashboards to come up with solutions for the fraud trends.
3. Investigate allegations of irregularities including fraud in line with policies, procedures, and legislation and/or in line with department's methodology.
4. Use the appropriate tools/investigative methodologies e.g. data analytics to obtain the necessary evidence on allegations.
5. Engage with relevant stakeholders during investigation process, which include internal and external staff, management as well as SAPS.
6. Compile comprehensive reports on all investigated incidences which should include findings and recommendations.
7. Assist the team with any necessary fraud training administration.
8. Provide support to the entire Fraud team.
9. Helpdesk for Fraud & Financial Crime queries – Act as the day-to-day escalation point for all queries regarding fraud activities in a timely manner.
10. Resolve Zendesk tickets.
11. Values driven approach in line with Mukuru’s core values.

Key Requirements

1. Grade 12 or equivalent (Essential)
2. Related tertiary qualification (Essential)
3. Minimum 1 year investigations experience with the card and wallet product (Essential)
4. Experience of working in the Financial Services sector
5. Experience in conducting training.
6. Knowledge of machine learning tools.
7. Knowledge of South Africa and other corridor’s fraud legislations
8. Knowledge of South Africa and other corridor’s AML/CFT legislations
9. Knowledge of AML reporting systems
10. Knowledge of Microsoft Power BI data Analytics Tools
11. Knowledge of national and international money transfer procedures
12. Knowledge of Payment Systems and PCI security standards.

Knowledge

1. Customer care and service protocol
2. Financial and administration principles.
3. Sound business acumen and a good understanding of risks and controls.
4. Knowledge of data analytics
5. AML and CTF understanding
6. Competent using different IT systems
7. A strong knowledge of common fraud typologies

Qualities

1. Self-starter and motivated
2. Detail-oriented and problem-solving skills
3. Logical reasoning and analytical ability
4. Resourcefulness
5. Able to work independently and within a team
6. Innovative and creative mind-set
7. Open-minded, practical, and agile with change
8. Proactive and deadline driven approach
9. Positive attitude and enthusiasm

Additional Skills

1. Communication Skills
2. Business writing skills
3. Strong analytical, investigation and numerical skills
4. Computer Literacy (MS Word, MS Excel, MS Outlook)
5. Problem-solving skills
6. Conflict management skills
7. A high level of accuracy with an excellent attention to detail

We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet the majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited.

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS.