Vehicle Buyer

Key performance area:

1. Contribute to the achievement of profit targets.

• Follow up with clients when the deal is accepted and negotiate on pricing.
• Ensure understanding of the latest market trends to assist in pricing of vehicles.
• Continuously follow up with dealers, sales, and dealer agents to ensure that leads are actioned.
• Stay up to date with vehicle brands in the market and prices on vehicles available in the market.
• Ensure leads on Weelee online portal can purchase vehicles and then send to Online or Auction teams.

2. Ensure world-class customer service at all customer interfaces.

• Build customer interest in the service and products offered and provide personalized customer service of the highest level.
• Ensure that clients are dealt with in an empathetic, professional, and respectful way.
• Ensure appointments are made, vehicles are evaluated, and negotiate for the best prices.
• Effective, efficient, and timely communication via email/phone.
• Create a new feedback procedure for clients or improve upon the existing model.
• Respond to clients within company standard TAT (24 hours) on all platforms. Ad-hoc functions such as processing customer accounts and filing documents.

3. Adhere to all company policies and procedures.

• Ensure that all processes are followed, and documentation is in accordance with Company Policies.
• Accuracy of documentation is critical and not negotiable.
• Comply with any and all reasonable instructions and requests from Management.
• Report any deviations and suspicious activities to management immediately.

Requirements

Critical experience:

• Previous used car sales experience required.
• Motor sales experience will be advantageous.
• People person with excellent communication skills.
• 1-2 years working experience.
• Honesty and Integrity.
• Evaluations of vehicles.
• Pick-up spray work and body damages.

Critical job-related knowledge:

• Customer service experience, ideally in the motor industry.
• Proven sales capability.
• Manage Drivers.
• Knowledge of motor industry pricing.
• Bilingual.
• Time management.

Minimum education:

• Matric - Senior Certificate (Grade 12)