UX Designer III

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

About The Role

The UX Designer role involves working on rebuilding the merchant product suite, which includes card machines, a merchant portal for managing finances and staff, and various other products to support small businesses. The designer will collaborate closely with a team that includes other UX designers and technical staff, focusing on integrating these products into various Capitec channels such as the app and business banking application. The role requires end-to-end responsibility, from understanding merchant needs through client interviews and journey mapping to creating and iterating on designs using tools like Figma. The designer will also work with developers to ensure the implementation aligns with the envisioned user experience.

Our Ideal Candidate

• A minimum of three to five years of experience in UX design, preferably with a background in startups or innovative companies.
• Proficiency in Figma and FigJam for design work.
• Strong understanding of client experience design processes, including client journey mapping, client interviews, user experience testing, and creating design systems.
• An innovative and creative approach, with the ability to take control of the product design process from end to end.
• Grade 12 National Certificate/Vocational.

Skills

• Communications Skills.
• Interpersonal & Relationship Management Skills.
• Computer Literacy (MS Word, MS Excel, MS Outlook).

Conditions of Employment

• Clear criminal and credit record.

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goal.

Purpose Statement

• To apply deep subject matter expertise to influence the development and integration of UX standards into the product development life cycle.
• To work independently and assume decision-making authority and ownership of the successful end-to-end delivery (development, implementation, evaluation and enhancement) of complex UX solutions, in line with the business, product and UX strategies, as well as brand fundamentals.

Education (Minimum)

• A relevant tertiary qualification in Design.

Education (Ideal or Preferred)

• Bachelor's Degree in Design.

Knowledge and Experience

Experience:

Minimum:

• 4 - 5 years’ experience in User Experience design.
• Strong creative background to support UX methodologies.
• Experience in leading projects from beginning to end.
• Experience reporting to, presenting and engaging with Product Owners and Heads.
• Proven experience in conducting user research, interviews, surveys and usability studies, and translating findings into UX requirements.
• Strong experience in translating feature requirements into visual designs across platforms.
• Strong usability testing experience.
• Experience in championing design thinking for a wide range of products.

Ideal:

• Experience in the financial sector would be advantageous.
• Creative background to support UX methodologies would be advantageous.
• Experience or background in analytics would be advantageous.
• Proficiency in Figma.

Knowledge:

Minimum:

• Excellent knowledge of User Experience design, principles, best practices and trends.
• Expert knowledge of UX design principles and techniques.
• Expert knowledge of design techniques (e.g., prototyping).
• Expert understanding of visual elements (layout, type and fonts).
• Expert understanding of how best to employ these tools, techniques and principles in designs.

Ideal:

• Knowledge of psychology, anthropology, and/or behavioral science (as it pertains to CX/UX principles).
• Knowledge of analytics and data.

Skills

• Communications Skills.
• Interpersonal & Relationship Management Skills.
• Computer Literacy (MS Word, MS Excel, MS Outlook).

Additional Information

• Clear criminal and credit record.

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06