Universal Banker (Level 1)

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

We are seeking a dedicated and customer-focused Universal Banker (Level 1) to join our team in Eerste Rivier, Cape Town. As a Universal Banker, you will be the primary point of contact for our Personal, Prestige, and Private Banking clients, providing comprehensive banking services and solutions.

• Assist clients with a wide range of banking matters, from product inquiries to account activities
• Accurately assess and understand client needs to provide efficient, one-and-done solutions
• Open relevant accounts, process statements, and manage debit order information
• Deliver exceptional customer service that consistently meets client expectations
• Operate within product and legislative parameters, including FAIS regulations
• Provide clear and concise explanations of banking products, services, and policies
• Identify cross-selling opportunities and recommend appropriate financial solutions
• Maintain up-to-date knowledge of banking regulations and industry trends
• Collaborate with team members to ensure smooth branch operations
• Handle customer complaints and resolve issues in a professional and timely manner

Essential Qualifications:

• Matric (Secondary Education Certificate)
• National Certificate in Banking (NQF5 FAIS recognized qualification)

Professional Experience Requirements:

• Minimum of 2-3 years of demonstrable sales experience in a financial services environment
• Comprehensive understanding of branch operations processes and banking products
• Proven track record in a branch banking or contact center setting, with in-depth knowledge of bank processes, policies, and product offerings
• Exceptional customer service skills with a focus on delivering professional and efficient client interactions
• Proficiency in banking software and systems
• Analytical and problem-solving skills with keen attention to detail
• Knowledge of FAIS (Financial Advisory and Intermediary Services) regulations
• Experience in branch operations
• Ability to work flexibly in a fast-paced environment
• Strong time management and organizational skills
• Goal-oriented mindset with a focus on meeting targets and KPIs

Behavioural Competencies:

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies:

• Banking Process & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)

The ideal candidate will possess a strong foundation in banking principles, demonstrate a commitment to regulatory compliance, and exhibit a professional demeanor in all client and colleague interactions. The ability to maintain composure under pressure and adhere strictly to bank policies and procedures is crucial for success in this role.