Universal Advisor

Job Requisition ID: R

Application Deadline: April 10, (2 days left to apply)

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and expectations, while providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Connect with our customers by living up to our brand promise of how we can help you at all times. Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs. Always conduct themselves in an ethical manner. Adhere to the TCF (Treating Customer Fairly) principles in all that you do.

Responsibilities include:

1. Identify and sell/cross-sell products aligned to customer needs.
2. Maximise channel optimisation opportunities aligned to customer needs.
3. Ensure activities support cost containment and reduction.
4. Optimise every customer interaction to migrate or convert customers to eChannels and/or encourage use of digital and self-service channels.
5. Always comply with procedures and processes contained in the relevant business guidelines and understand the risks associated with decisions.
6. Fulfill transactions above the benchmark set and provide an exceptional customer experience.
7. Demonstrate behaviour in support of the organisational values.
8. Take accountability for own performance, personal and career development.
9. Improve knowledge and competencies by completing training specific for the role as per eCareers.
10. Contribute to the overall effectiveness and success of the team.
11. Maintain an ability to adapt to ever-changing business and customer needs.

Job Details

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it to other parties.

About Us

Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people's lives in an authentic, profound, and sustainable way.