Underwriting Team Manager

Who are we?

MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – we are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!

A new position has opened in the BI Operations and Support team for an underwriting manager to fulfil the below duties:

1. Staff Supervision: Lead and manage the support and underwriting team, providing guidance, training, and support.
2. Training & Development: Ensure that team members are well-trained in underwriting processes, company policies, and any industry-specific regulations.
3. Resource Allocation: Assess workloads and delegate tasks to ensure the efficient functioning of the team. Adjust staffing levels or responsibilities when necessary to meet operational needs.
4. Team Motivation & Morale: Foster a positive and productive work environment by motivating the team, addressing concerns, and implementing team-building activities or incentives.
5. Risk Assessment: Oversee the underwriting process for insurance policies, or other products, ensuring that the team's evaluations of risks are accurate and aligned with company guidelines.
6. Policy and Procedure Compliance: Ensure that all underwriting decisions made by the team are in compliance with company policies, industry standards, and regulatory requirements (such as fair lending practices or insurance regulations).
7. Quality Control: Monitor the quality of underwriting decisions and documentation, performing regular audits and reviews of underwriting files to ensure accuracy and completeness.

Matric/Grade 12
RE
FAIS Credits
Continuous Professional Development (CPD) training must be up to date

Minimum of 3 years commercial insurance underwriting experience
Expert knowledge of MiWay Business Insurance systems, both MIA and TIA.
Thorough understanding of commercial insurance products
Any client servicing related experience will be advantageous.

Excellent verbal and written communication skills
Strong Leadership capabilities
Strong analytical ability
Attention to detail and able to work under pressure
FAIS Regulatory Examination for Representatives (RE5)

Building and maintaining strong relationships with the Insurance Specialist teams
Grow a team of efficient and proficient support agents
Assist to underwrite commercial policies to determine if risk profile is acceptable and to structure cover options accordingly
Liaising with internal departments such as claims and Actuarial
Support Insurance Specialists to reach sales targets while maintaining acceptable loss ratios.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline for Applications: 29 November 2024.

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.