Tsonga Speaking Customer Service Advisor

Our client based in Sandton is seeking a Tsonga Speaking Customer Service Advisor. The key objective of the role is to identify and understand customer needs, delivering a first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

Experience:

1. Minimum of 12 months unbroken inbound call centre experience
2. Customer service experience
3. Administration experience
4. Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements:

1. Passed Grade 12
2. Fluent in Tsonga (Read, Write, Speak)
3. Fluent in English (Read, Write, Speak)
4. Proficient in MS Office Suite applications
5. Clear Criminal Record
6. Available immediately
7. Fixed Term Contract
8. Own transport (Advantage)

Key responsibilities may include, but are not limited to:

1. Answer calls and respond to customer requests
2. Provide customers with product and service information
3. Identify, research, and resolve customer issues using the in-house operating system
4. Complete call logs and reports
5. Assist irate members and escalate when required to senior agents/team leader
6. Ensure own productivity levels are maintained, and quality standards are met at all times
7. Perform daily administrative functions and accurately capture required information to various CRM systems
8. Adhere to and support Company policies and practices
9. Ensure that cases are reviewed and actioned
10. Monitor Average Handling Time in line with standards
11. Adhere to work schedule/occupancy and monitor workflow
12. Ensure that SLA is adhered to and cases are completed in agreed SLA times
13. Maintain customer quality according to set standards and business process
14. Ensure full compliance to business process, legislation and standard operating processes

Skills:

1. Excellent communicator with all levels in an organisation (verbal and written)
2. Solution Driven
3. Excellent problem-solving and accuracy skills
4. Self-starter, motivated, takes initiative and can work independently
5. Confident in operating in a dynamic environment
6. Flexibility and agility
7. Resilient mind-set
8. Ability to adapt to different situations as they arise (adaptive thinking)
9. Ability to operate in a team environment
10. Ability to prioritise deliverables and workload accordingly (good organisational skills)

Salary and working hours:

The salary is R_____. Working hours are Monday to Friday 08:00 to 17:00, and every second Saturday 08:00 till 12:00.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore, also encourages people with disabilities and from other diverse backgrounds to apply.

Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you should any future vacancies become available.

If you do not wish for us to keep your CV for any other positions, please email us.