Travel Expert Luxury Travel

Our Client is searching for a Travel Expert to join their team in Cape Town. This is a fantastic opportunity for a high-performing individual with a genuine passion for tailor-made travel and delivery of the very highest standards in customer service.

The successful candidate will have at least 4 years proven track selling luxury bespoke African trips to an international clientele. Based on their in-depth knowledge and sales conversion skills, the individual will be confident in working to KPIs and achieving sales targets. Exceptional communication and interpersonal skills are also essential in offering outstanding customer service at all times.

Responsibilities

• Curation of high-quality tailor-made itineraries for a wide range of traveler segments
• End-to-end sales process including planning, costing, refining, and confirming itineraries; through to post-travel communications
• Conversion of warm sales leads via email, telephone, and video calls
• High-quality presentation of travel itineraries customized to the client's unique requirements along with supply of relevant supporting information and advice
• Delivery of gold standard client service at all stages of the sales process to engender repeat and referral business
• Proactive expansion of product knowledge keeping abreast of latest industry developments to ensure expertise across our specialist product portfolio
• Maintain up-to-date commercial knowledge of properties, flight routing, and logistics. Foster good working relationships with colleagues and trade partners; and exhibit a strong team ethic. Our team's expertise is based on in-depth product knowledge and firsthand experience. We actively encourage and fund regular research trips for our Travel Experts and this is an expectation of this role.

Requirements

• 4 years Travel Consultant experience in a tailor-made travel environment working with complex Southern Africa and East African itineraries
• Firsthand knowledge of our core destinations specifically within sub-Saharan Africa
• Demonstrable sales performance in a target-driven environment
• Excellent communication skills both written and verbally
• Outstanding customer service skills and attention-to-detail
• Advanced levels of IT literacy
• Highly organized with strong time management skills
• Results-oriented
• Knowledge of the Indian Ocean and Indian Subcontinent

Compensation and Benefits

• R28 - R32k depending on experience
• Company bonus scheme
• Discovery Health Medical Aid with company contributions
• Company pension scheme
• Opportunities to travel to Mahlatini destinations and work in UK office
• Attractive long service benefits
• Structured training and continuous professional development
• Team social events

Education

Matric and relevant tertiary education

Key Skills

Active Directory Administration, Advertising Management, Hair And Beauty, Biotechnology, Corporate Finance, ABAP

Employment Type : Full Time

Experience : 4 years

Vacancy : 1