Transformer Service Manager

Description

You as a Digital & Transformer Service Manager will be part of Hitachi Energy business based in Johannesburg, South Africa. You will be responsible for Implement the Digital & Service Strategy in line with HUB and Global Product Group (GPG) organization and drive profitable and sustainable growth in the referred market, by providing world class services for existing and new customers, while optimizing the utilization of Business Unit (BU) resources, while complying the Hitachi Standards on HSE and Integrity.

Your responsibilities:

• Drives implementation of the Digital & Service strategy and ensures corresponding plans are implemented consistently in the Service organization leveraging on the synergies across BU and GPG. Participates in the definition and follow-up of strategic plans aiming to ensure a profitable growth of the local service business including marketing, product development, supply chain, OpEx and securing competencies and resources.
• Drives, implements, reports and monitors performance targets as part of the local unit P&L (OPQ, OTD, CCRP’s, Orders, revenue, productivity, investments, customer satisfaction, operational excellence, etc.). Service delivery: Runs the day-to-day Service business to ensure profitable growth and improvement of Ser-vice productivity. Implements agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Executes the global service and support the sales channel strategy within the local unit. Builds sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales. Supports Sales resources in customer meetings. Drives consistent development of processes and practices based on customer feedback, Net Promoter Score (NPS).
• Invests in improving the quality of existing Digital & Transformer Service products and in developing new Service solutions to expand the portfolio in line with global guideline and market demand. Full P&L accountability - Monthly, Quarterly and Yearly business results in terms of achieving target Profitability and Order received
• Is responsible for health and safety of the local Digital & Transformer Service Unit; People leadership and development: Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates, develops and retain direct and indirect subordinates. Improves service availability, pro-vides training, and develops capabilities and competencies.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A bachelor’s degree in electrical engineering along with business administration, or a related field is often preferred. Advanced degrees (such as an MBA) can be advantageous.
• Relevant experience of 10 to 12 years in Engineering combined with commercial competence, which you have supplemented with experience in production, operations and/or marketing & sales.
• Knowledge and experience on servicing, maintaining, commissioning, and repairing transformers or others industrial/technical products, as well as transformer digitalization, condition assessment and fleet management will be considered
• Strong business acumen, and a results-oriented and proactive personality are other crucial qualities of yours. You know how to market your unit’s needed investments, as well as propose new ideas to serve our customers profitably.
• Strong leadership and ambition for the company's growth and strong customer focus (internal and external).
• Proficiency in both spoken & written in English language is required.
• Be willing to travel ~ 20% of her/his time, overseas and domestic travels.