Transformer Service Manager

Location: Modderfontein, Gauteng, South Africa

Job ID: R0058539

Date Posted: 2024-10-16

Company Name: HITACHI ENERGY SOUTH AFRICA (PTY) LTD

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description:

You as a Digital & Transformer Service Manager will be part of Hitachi Energy business based in Johannesburg, South Africa. You will be responsible for implementing the Digital & Service Strategy in line with HUB and Global Product Group (GPG) organization and driving profitable and sustainable growth in the referred market, by providing world-class services for existing and new customers, while optimizing the utilization of Business Unit (BU) resources, while complying with the Hitachi Standards on HSE and Integrity.

Your responsibilities:

• Drive implementation of the Digital & Service strategy and ensure corresponding plans are implemented consistently in the Service organization leveraging synergies across BU and GPG. Participate in the definition and follow-up of strategic plans to ensure profitable growth of the local service business including marketing, product development, supply chain, OpEx, and securing competencies and resources.
• Drive, implement, report, and monitor performance targets as part of the local unit P&L (OPQ, OTD, CCRP’s, Orders, revenue, productivity, investments, customer satisfaction, operational excellence, etc.). Run the day-to-day Service business to ensure profitable growth and improvement of Service productivity. Implement agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
• Execute the global service and support the sales channel strategy within the local unit. Build sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales. Support Sales resources in customer meetings. Drive consistent development of processes and practices based on customer feedback, Net Promoter Score (NPS).
• Invest in improving the quality of existing Digital & Transformer Service products and in developing new Service solutions to expand the portfolio in line with global guidelines and market demand. Full P&L accountability - Monthly, Quarterly, and Yearly business results in terms of achieving target Profitability and Orders received.
• Be responsible for the health and safety of the local Digital & Transformer Service Unit; ensure that the area of responsibility is properly organized, staffed, skilled, and directed. Guide, motivate, develop, and retain direct and indirect subordinates. Improve service availability, provide training, and develop capabilities and competencies.
• Live Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• A bachelor’s degree in electrical engineering along with business administration, or a related field is preferred. Advanced degrees (such as an MBA) can be advantageous.
• Relevant experience of 10 to 12 years in Engineering combined with commercial competence, supplemented with experience in production, operations, and/or marketing & sales.
• Knowledge and experience in servicing, maintaining, commissioning, and repairing transformers or other industrial/technical products, as well as transformer digitalization, condition assessment, and fleet management will be considered.
• Strong business acumen, and a results-oriented and proactive personality are crucial qualities. Ability to market the unit’s needed investments and propose new ideas to serve customers profitably.
• Strong leadership and ambition for the company's growth and strong customer focus (internal and external).
• Proficiency in both spoken & written English is required.
• Willingness to travel ~20% of the time, both overseas and domestically.