Training Facilitator

The Star Factory has an exciting opportunity for a Training Facilitator to join our team based in Gauteng. The Training Facilitator will be responsible for analysing training needs and prioritising all training in line with operational needs. The incumbent will design and conduct training and development programmes to improve individual and organizational performance.

• 3 years’ experience in training and/or a related industry (could be betting/marketing/customer service)
• Valid driver's license

Needs Assessment

• Assess training needs through surveys, interviews with Team Members, focus groups, in consultation with the Talent Development Manager and operations management.
• Ensure that the identified Training Needs Analysis is sent through to the relevant reporting manager.

Training Facilitation

• Facilitate Training Programmes and/or interventions in line with Workplace Skills Plan (WSP), Annual Training Plan (ATP), developmental plans, performance plans and operational requirements.
• Present training interventions utilizing a variety of instructional techniques or formats, such as role-playing, simulations, team exercises, group discussions, videos, and online tools.
• Train and mentor all Team Members who engage in coaching, mentoring or formal training.
• Conduct ad hoc training related to administration and reports (daily, weekly, monthly).
• Ensure that each new Team Member undergoes comprehensive induction training before commencing with their duties.

Training Methods and Delivery

• Deliver learning in the blended format, including e-learning, remote virtual classes and classroom training.
• Obtain, organise and distribute the relevant training procedure manuals, guides, or course materials (e.g. handouts, notebooks, pens, etc.).
• Develop effective, comprehensive assessment tools and evaluate the effectiveness of training events through the use of observation tools and surveys.

Reporting

• Provide comprehensive training reports to both the client and Star Factory management.
• Record all completed training interventions on training tracker tools and the online HIS system through accurate data capturing, the uploading of registers and initiating remedial training.
• Submit a Daily Report to the relevant manager and capture it on the online HIS system.

Continuous Improvement

• Participate in the planning, creation, moderation and implementation of all new and existing training projects and programmes.
• Research and discuss alternative training methods and interventions with the relevant reporting manager.

Stakeholder Management

• Create and maintain a positive and professional learning environment.
• Influence and relate to different cultures and team members from different backgrounds and adapt training accordingly.
• Willing to travel as/when required.

• Strong verbal and written communication skills including listening skills.
• Sound administration skills, attention to detail.
• High energy, enthusiasm and motivation in execution of work.
• Strong sense of accountability, dedication, and high sense of responsibility.
• Excellent coaching skills.