Training Consultant

Join our client's dynamic team in the hospitality and gaming industry as a TRAINING CONSULTANT!

This exciting opportunity is perfect for a skilled professional looking to make a significant impact.

Apply now and help shape the future of training and development!

POSITION INFO

Job Title: Training Consultant
Employment Type: Permanent, On-site

JOB ROLE

The Training Consultant will be responsible for facilitating the needs analysis, planning, and delivery of learning content for existing company group systems, services, and products as part of the implementation of new systems and changes within the business.

The aim is to close knowledge and skills gaps and enable and support users in the delivery of the business objectives both nationally and internationally, in line with legislation, BBBEE targets, and Company standards.

JOB SCOPE & RESPONSIBILITIES

1. Be the first point of contact for all transactional learning and development-related queries within the company.
2. Maintain learning and development event records by recording course codes, calendars, processing event names, logistical information, and attendance registers.
3. Administer learning-related documentation for the creation of new programme requests and the amendment of existing programme requests.
4. Update the learning management system with programme information related to bursary applications, study assistance loans, management development programmes, and learning initiatives and programmes, ensuring all data is accurate and complies with audit requirements.
5. Identify, classify, maintain, and protect learning and development-related files, documentation, and sensitive information consistent with record handling and audit requirements.
6. Support the preparation of mandatory plans and reports by capturing and/or conducting internal audits of data to ensure data is clean for submission.
7. Monitor and track nominations for learning and development programmes, highlighting any challenges, lack of nominations, and non-attendance to management for resolution.
8. Provide administrative support for the processing of learnerships.
9. Communicate details and logistics to attendees in advance of the event happening.
10. Provide administrative support and respond to queries received by the department (including responding to e-mails, mail, and telephone enquiries), escalating or redirecting any issues identified.
11. Update electronic repositories and shared folders with templates and support documentation around the various processes.
12. Troubleshoot and resolve queries and issues with stakeholders, escalating where required.
13. Support the relationship with learning providers through regular engagements to ensure learning content design and performance objectives are achieved.
14. Facilitate learning programmes and learning content, specifically relating to product, service, and system requirements, as well as the monthly onboarding process of new starters within the business, both nationally and internationally.
15. Plan and coordinate training interventions to support end users/employees in delivering successfully against objectives.
16. Evaluate and ensure user readiness for operational delivery and performance.
17. Monitor the execution of training projects, escalating any issues and challenges with management and HR.
18. Gain a good understanding of business objectives, deliverables, and performance challenges being experienced in the various areas of the business.
19. Partner with the group HR and Central Learning and Transformation to facilitate learning needs analyses processes and results, relative to business objectives.
20. Make use of relevant learning documentation, tools, and templates to document and record learning and development discussions, analyses, and reporting.
21. Conduct analyses of trends, development plans, survey results, and assessment results to ensure that learning needs analyses support business operational goals.
22. Make recommendations on learning initiatives to improve performance and delivery.
23. Construct relevant learning solutions, presentations, training material, etc., and provide advice to facilitate the implementation of relevant learning solutions and interventions.
24. Source relevant learning service providers: courses or programmes to close gaps as required.
25. Prepare progress reports against the implementation plan.
26. Implement measurement activities to evaluate the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills, and ROI is achieved.
27. Set up electronic files to ensure that all information is appropriately documented and secured.
28. Track budgeted project and learning content expenditure.

QUALIFICATION AND EXPERIENCE

Qualification: Grade 12.
2-Year tertiary qualification in learning and/or ODETDP is preferred.
Experience: Minimum 5-6 years' experience as a Learning & Development facilitator.

WORK CONDITIONS AND SPECIAL REQUIREMENTS

Travel to all units required on a regular basis.
May be required to work outside of normal working hours, in line with operational requirements (including weekends, public holidays).

PETENCIES

1. Technical proficiency: Learning needs analyses, Business Acumen, Project Co-ordination, Proficiency in MS Office; Peoplesoft, Communication skills (Verbal and Written), Personal Credibility & integrity, Clerical Administration Skills.
2. Know-how: Requires specialised theoretical knowledge and processes relating to learning design practices, processes, and regulations, as well as business products, services, and systems.
3. Problem-solving: Apply business acumen and sound common sense to training and learning analyses and projects.
4. Accountability: Provide information and make recommendations regarding products, channels, and services that will meet operational requirements.

PACKAGE & REMUNERATION

Compensation will be determined based on qualifications, applicable experience, and previous earnings.