Township Merchant Field Officer

17 Jan 1 R18, – R25, per month + Transport Allowance Durban, South Africa

Responsibilities

Product Knowledge

Master the Drivex Merchant App and fulfilment system. Understand the needs of small-scale businesses in food, retail, and services to contextualise the technology for them.

Research

Engage communities to understand merchant pain points, pricing needs, and delivery expectations. Feed research back into the product and strategy teams for ongoing improvement.

Deliverables

Prepare onboarding reports, success case studies, outreach documentation, and merchant progress tracking dashboards.

Communication

Bridge language and trust gaps through ongoing merchant visits, community forums, and clear documentation of performance. Represent the Drivex brand with professionalism and care.

Requirements

1. Portfolio of SME development or community outreach initiatives
2. 2–3 years experience in merchant support, township marketing, or digital adoption
3. Excellent communication in English and isiZulu or isiXhosa
4. Proficiency with mobile applications and basic reporting tools
5. Matric + Diploma in Community Development, Marketing, or ICT
6. Strong ability to build trust and deliver digital literacy training

What's on Offer

1. Transport stipend and work phone allowance
2. Quarterly performance bonuses and merchant milestone incentives
3. Full training and certification as a Drivex Digital Ambassador
4. Opportunity to grow into regional field operations lead
5. Annual team building in regional provinces and Taiwan knowledge trips
6. Health support and social welfare contributions