Tier 1 IT Support Technician – MSP

About the Role

Our client is seeking a skilled Tier 1 IT Support Technician with experience working in a Managed Services Provider (MSP) environment. This role serves as the first point of contact for users experiencing technical issues. The ideal candidate will have a strong background in troubleshooting Windows and Mac systems, handling basic IT support requests, and ensuring quick resolutions to maintain seamless business operations.

Why Join Them?

• Competitive salary package
• Work in a dynamic and fast-paced IT environment
• Gain hands-on experience supporting diverse clients
• Opportunities for growth within a leading MSP

Key Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, or ticketing system.
• Troubleshoot basic hardware and software issues, including password resets, software installations, and network connectivity problems.
• Provide remote and on-site technical support for Windows and Mac systems.
• Document issues and solutions in the IT support system.
• Escalate complex technical issues to higher-tier support teams when necessary.

Requirements

• Experience working at an MSP (Mandatory).
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with troubleshooting network connectivity issues.
• Basic understanding of software installations and system configurations.
• Excellent problem-solving and communication skills.
• Ability to provide efficient and friendly customer support.