Territory Sales Agent And Branch Teller

Mukuru is on the lookout for a Chinese / Mandarin speaking Territory Sales Agent and Branch Teller to join our team in Johannesburg.

The main purpose of this role is to provide remittance disbursement services in a professional and efficient manner and provide oversight on retail sales and drive sales to individuals, corporates, and enterprise sales within the assigned territory. The Territory Sales & Branch Teller reports directly to the Head of Branches. This position will generate sales through agent army, marketing the enterprise and corporate products and all other Mukuru products including marketing collateral in assigned territory. The position is responsible for creating and managing brand awareness to maximize return on marketing investments and sustainable relationships. This position is also responsible for processing remittance transactions in an accurate and professional way. They are required to carry out remittance operations in a legally compliant manner by checking the integrity of the documents provided and identifying potential fraudulent documents. Internal liaison takes place with the branch staff and agents. External liaison takes place with external customers.

Duties and Responsibilities (Include but are not limited to):

1. Providing advice and guidance to customers
2. Analyse and monitor transaction details
3. Motivate and assist customers to transact with Mukuru
4. Activate customers for new corridors
5. Gather and present location specific information on sales
6. Monitor whether sufficient stock of marketing collateral is available and report back
7. Engage with potential customers and market the enterprise product
8. Custodianship of the Mukuru brand and maintenance of that standard
9. Welcome and greet customers in a professional manner
10. Identify if the customer wants to collect money, send money, or do an FX deal
11. Collect and check the required documentation and scan clear copies
12. Verify the current rate as given by ICFX and explain the rate to the customer
13. Match customer name and ID before processing
14. Capture all transaction details in ICFX
15. Ensure all money is double checked and counted within view of cameras
16. Count money with the customer and confirm the value together when selling FX
17. Check that all notes are real when buying FX
18. Print out and sign invoice / receipt, original filed away accurately and customer given the duplicate
19. Archive invoices after 3 months
20. Check validity of passport, proof of residence not older than 3 months, and valid flight ticket within 90 days
21. Refer customers to other agents if no proof of residence is available
22. Escalate any suspicious documentation to branch manager before processing
23. All new customers and high value customers must complete an Indemnity form
24. Obtain daily password for safe every morning and retrieve own float
25. Notify finance and receive a top-up if required to ensure sufficient stock levels
26. Conduct a stock count at the end of each day
27. Verify totals of stock match system by printing out slip from ICFX, capture actual stock totals, sign and send to Manager
28. Capture shorts onto ICFX and notify manager
29. Compile weekly and monthly spreadsheet reports
30. Complete daily system tests on system, must achieve % or go back and try again
31. Complete daily quiz and overall monthly quiz competition
32. Submit monthly assignments timeously
33. Attend quarterly training and test sessions
34. Always provide professional customer service
35. Give information based on the training received
36. Maintain customer confidentiality
37. Monitor and manage own targets
38. Attend monthly performance meeting with Head of Branches
39. Attend all required training courses for new products
40. Improve Chinese language level and write monthly test designed by the head of branch

Key Requirements:

1. Grade 12 - High school graduate
2. Chinese language related certificate
3. Understanding and Speaking of Mandarin (essential)
4. 2 Years Customer Service Consultant experience within a financial institution
5. 2 Years Sales experience within a financial institution
6. 2 Years Chinese related work experience
7. Knowledge of foreign exchange
8. Knowledge of exchange control regulations
9. Knowledge of FICA regulations
10. Knowledge of money laundering
11. Knowledge of Customer Service

Additional Skills:

1. Verbal and written communications skills
2. Organisational & administrative skills
3. Interpersonal skills
4. Analytical skills
5. Sales Skills
6. Chinese language Skill
7. Driving Skills

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS.